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Customer Support & Success

Sellio

AI customer support in one shared inbox with live chat, WhatsApp, Instagram, Telegram, and email

A customer communication platform that brings website chat, WhatsApp, Instagram, Telegram, and email into one shared inbox, with AI agents trained on your docs

Overview

Screenshot of the Sellio homepage

A look at sellio.chat

Sellio is an AI-powered customer support platform that consolidates conversations from multiple channels into a unified shared inbox. Teams can manage live chat widgets, WhatsApp, Instagram, Telegram, and email all in one place, with AI agents that can be trained on your own documentation and knowledge bases to handle repetitive inquiries. The platform includes ticketing systems, workflow automations, team assignment and routing features, and detailed analytics to track response times, resolution rates, and customer satisfaction. It's designed for small to medium teams who need to handle high volumes of customer conversations without complex enterprise software.

Built by product designer and developer Khalid Nouri from Marrakech, Morocco, Sellio prioritizes simplicity and intuitive design. It starts free and scales with paid plans that add more team members, AI agents, communication channels, and advanced analytics. The AI can hand off conversations to humans seamlessly, and teams maintain full control over when and how automation is used.

Feature notes

  • Shared inbox for all customer conversations
  • Live chat widget with one-line installation
  • Multi-channel support: website chat, WhatsApp, Instagram, Telegram, email
  • AI agents trained on your own knowledge base and docs
  • Ticketing system for ongoing work
  • Workflow automation builder
  • Team assignment and routing rules
  • Support analytics and CSAT ratings
  • Desktop app for macOS with Windows coming soon
  • Conversation history and context preservation across channels

Pricing

Pricing model: Freemium

Free plan with shared inbox and website chat, 2 seats, and 5 AI conversations included. Mini plan at $20/month with 5 seats and $5 included AI credits. Essentials at $95/month with 10 seats and $25 included AI credits. Plus at $295/month with 50+ seats and $75 included AI credits. Annual billing ava

FAQ

Is Sellio really free?
Yes. Website chat and the shared inbox are free with no time limit or credit card required. The Free plan includes 2 team members, 1 website chat channel, 1 API key, shared inbox and chat widget with notes and assignment, and 1 AI agent with 5 AI conversations to try.
How does the 7-day trial work?
You can pick any paid plan when creating a workspace and receive its full limits and AI credits for 7 days with no card required. No charge happens automatically at the end; your workspace returns to the Free plan and you can subscribe whenever ready.
Can I cancel anytime?
Yes. No card is required for the 7-day trial, you can cancel anytime, and when a plan ends, your workspace returns to Free with everything kept.
What does the AI agent cost?
You pay per AI conversation, about five cents each, and only when the agent replies to a visitor. Included every month on paid plans: $5 on Mini, $25 on Essentials, $75 on Plus; Free includes five conversations. Caps you set : a daily answer limit and a monthly token limit; past a limit the agent sends its fallback message and leaves the thread to a person. Top up when you need more. Packs from $25 to $200 never expire, and the included allowance is spent first. How credits work is on the pricing page .
Do I need a developer to install it?
No. It is one script tag before the closing body tag, and the launcher appears on the next reload. Guides for every stack : plain HTML, Next.js, React, Vue, Nuxt, Svelte and Astro, plus the custom-code box in WordPress, Shopify, Squarespace and Wix. Copy it as a prompt and paste the whole install into Claude, Cursor or ChatGPT. Light and async : an 18 KB script that loads after your page and never blocks rendering. Step by step in the installation docs .

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