Customer Support & Success
Holly
AI support agent that investigates customer issues across connected systems and takes authorized actions in your help desk
An AI support agent that works in Help Scout or Fernand to investigate customer issues, take authorized actions, and handle support tickets with human-like
Overview
A look at holly.support
Holly is an AI support agent built for founder-led and small B2B SaaS companies. It works within your existing Help Scout or Fernand help desk, investigating customer issues across connected systems including Stripe, Sentry, PostHog, GitHub, and Linear. Holly gathers evidence, determines what happened, takes actions you authorize, and replies to customers—or escalates with the investigation already complete when a person is needed.
Holly handles the investigation work that usually requires a technical founder, engineer, or support person to dig into billing history, error logs, account data, and code. When the answer isn't in help documentation, Holly investigates across your connected systems to understand what actually happened and propose a resolution.
You set which actions Holly can take automatically and which require approval. Holly can send replies, resolve tickets, grant credits, issue refunds, and even follow up with customers when requested improvements ship.
Feature notes
- Investigates customer issues across Stripe, Sentry, PostHog, GitHub, and Linear
- Resolves tickets within set permissions
- Follows up when linked issues ship
- Works in Help Scout or Fernand help desk
- Learns from past tickets and suggests reusable lessons
- Can launch Cursor cloud agent for fix proposals with GitHub
Pricing
Pricing model: Paid
Starter: $199/month for up to 300 tickets investigated per month. Growth: $499/month for up to 1,000 tickets investigated per month. Enterprise: custom pricing.
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FAQ
- Which help desks does Holly support?
- Holly supports Fernand and Help Scout. These are the help desk connections where Holly receives and handles customer conversations. If you use a different help desk, contact Holly to discuss fit.
- Can Holly require approval before taking actions?
- Yes. You decide which actions Holly can take automatically and which need approval. Start with permissions that fit your team and expand them as you gain confidence. Holly respects your rules throughout.
- Does Holly learn from past tickets?
- Yes. Holly finds similar conversations and suggests reusable lessons for your team to review and approve. These approved lessons guide future investigations while Holly conducts a fresh check of each customer's situation.
- How much does Holly cost?
- Starter is $199/month for up to 300 tickets investigated per month. Growth is $499/month for up to 1,000 tickets investigated per month. Enterprise is custom pricing for higher volumes or special requirements.
- What is Holly?
- Holly at holly.support is an AI support agent for your existing help desk. It investigates customer issues across connected systems, takes the actions you authorize, and replies in the same customer conversation. When a person is needed, Holly prepares the investigation and recommended next step.
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