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Customer Support & Success

ProxyAI

Website chatbot and multichannel AI customer support platform

ProxyAI is a hosted platform that deploys a single AI assistant across website chat, WhatsApp, Telegram, LINE and other messaging channels, answering from your

Overview

Screenshot of the ProxyAI homepage

A look at proxyai.app

ProxyAI builds and hosts AI chatbots for business messaging channels including WhatsApp, Telegram, LINE, Facebook, Instagram, Discord and the web, from a single platform. The product includes channel connections, a knowledge base built from the merchant's own content, human handoff when the bot should stop answering, a support-ticket desk, scheduled agents for recurring work such as sales digests and stock warnings, and voice calls.

The platform integrates with commerce platforms Shopify, WooCommerce and Wix, so customers can ask about real orders rather than generic FAQs. It offers pay-per-use pricing with no subscription fees, hard spend caps, and transparent token-based billing.

Feature notes

  • Multi-channel deployment across website, WhatsApp, Telegram, LINE, Facebook, Instagram, Discord
  • Human handoff with conversation context
  • Bot Knowledge for answers grounded in documents
  • Built-in helpdesk and ticket management
  • Scheduled Agent Tasks for recurring work
  • Commerce platform integration with real-time data
  • Abuse Guard moderation and safety filters
  • Sentry visitor analytics
  • Pay-per-use pricing with hard spend caps
  • Selectable AI models from model marketplace

Pricing

Pricing model: Freemium

FAQ

Which channels does ProxyAI support?
ProxyAI supports website chat, WhatsApp, Telegram, LINE, Facebook, Instagram, Discord, Messenger and voice calls.
Which e-commerce platforms does ProxyAI integrate with?
ProxyAI integrates with Shopify, WooCommerce and Wix. The bot can read real-time order, tracking and inventory data from these platforms with no glue code.
How does the pricing work?
ProxyAI uses pay-per-use pricing with no subscription fees or lock-in. You select an AI model, pay for the tokens used in conversations, and set a hard spend cap. Additional features like Bot Knowledge, Helpdesk Connect and Agent Tasks are add-ons with separate pricing.
What happens when a customer asks to speak with a person?
When a customer requests human support, the bot hands off the conversation to a team member with a briefing and full conversation context already attached.

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