Customer Support & Success
Chatfire
A lightweight chat widget that connects website visitors directly to your team's Google Chat Spaces for customer support, organizing inquiries as threads with
A lightweight chat widget that connects website visitors directly to your team's Google Chat Spaces for customer support, organizing inquiries as threads with
Overview
A look at chatfire.app
Chatfire turns Google Chat into a live support desk by connecting website visitors directly to your team. Every customer inquiry starts a new organized thread in your Google Chat Space with rich metadata including visitor name, email, and page URL.
The service features real-time two-way messaging, where team members can chat openly in the space while only messages starting with /reply are delivered to visitors. It supports bidirectional file attachments stored securely on Cloudflare R2, and uses Server-Sent Events for instant agent responses without lag.
The widget is a lightweight, zero-dependency JavaScript embed under 15KB that uses Shadow DOM encapsulation to avoid CSS conflicts. Authentication options include passwordless Passkeys (Touch ID, Face ID, security keys) or email magic codes.
Chatfire offers unlimited team members at a flat rate per website, contrasting with traditional live chat platforms that charge per agent seat.
Feature notes
- Dedicated thread per ticket for each customer inquiry
- Private team notes using /reply command
- Ultra-lightweight widget under 15KB
- Two-way file and attachment support
- Instant SSE streaming for real-time responses
- Passwordless authentication with Passkeys and email
- Unlimited team members with no per-seat charges
- 100% whitelabel branding on Pro plan
- Multi-site dashboard management
- Full brand customization including colors, greetings and avatars
Pricing
Pricing model: Freemium
Free tier: $0/forever with 1 website, unlimited team members, up to 10 chats/month, 7-day history. Pro: $10/website/month or $99/website/year (saves 17%) with unlimited team members, up to 100 chats/month, 100% whitelabel, unlimited file retention. Custom plans available for more than 100 chats/mont
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FAQ
- Do I really get unlimited team members for $10/month?
- Yes. Anyone in your organization's Google Chat Space can reply to customer threads using /reply at no extra charge, with no per-agent seat fees.
- How does multi-site billing work?
- Each website costs $10/month or $99/year. You can manage all your websites from a single account and connect each site to its own dedicated Google Chat Space.
- Can I cancel anytime?
- Yes. There are no contracts or cancellation penalties and you can manage or cancel your subscription instantly from your site dashboard.
- What if I need more than 100 chats per month?
- If your website receives more than 100 chats per month, contact support or email support@chatfire.app for tailored high-volume packages.
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