What is the difference between the Professional Edition and the Free Edition?

The core differences lie in customization features and AI expansion capabilities, such as hiding platform branding, suggested replies, AI chatbots, two-way real-time translation, and more. A 14-day free trial of the Professional Edition is automatically granted when you create a new project.

What happens after the 14-day trial period ends?

After the trial, you may choose to renew the Professional Edition to unlock AI and all advanced features, or downgrade to the Free Edition available for long-term use, limited to 1 agent with partial features restricted.

Do you have a desktop client?

For desktop, TWT Chat supports web access and PWA (Progressive Web App) applications, which provide a convenient client-like solution.

Our Professional Edition is priced per seat. We recommend an annual subscription, which currently costs $11.88 per seat per year at a very cost-effective rate. After you subscribe to the Professional Edition, we will set up an exclusive service group with customer service, operations, product, and technical teams to provide you with dedicated support. efficiency.

Customer Support & Success

TWT Chat

Omnichannel AI customer support platform with live chat, ticketing, remote assistance, and voice & video calls

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Free AI-powered omnichannel customer support platform integrating chat, ticketing, remote assistance, audio and video calls for global teams.

Overview

A look at twt.com

TWT Chat is an omnichannel customer service solution that integrates AI customer service, online tickets, chat, audio and video, and remote assistance. It enables small teams to serve customers effortlessly with features including unlimited conversations, real-time translation for global communication, AI-powered knowledge bases, and screen sharing for remote problem-solving. The platform offers multi-device sync across app, desktop, and web, ensuring 24/7 service continuity and message centralization to prevent missed inquiries.

Feature notes

Unlimited conversations with no pay-per-use fees
Real-time two-way auto-translation for global communication
AI Copilot assistant with suggested replies
Screen sharing and live annotation for remote assistance
Multi-device sync across app, desktop, and web
Audio and video calls for direct communication
Knowledge base management with AI learning
Conversation summaries and analytics reports
Automated workflows and intelligent routing
Open APIs and webhook support for custom integrations

Pricing

Pricing model: Freemium

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TWT Chat at a glance

Community votes: 0
Followers: 0
HQ: Singapore

TWT Chat metrics

Inspection sheet for twt.com: Ahrefs Domain Rating and Majestic link metrics, with the delta since the last inspection.
Metric	Value
Domain Rating	60 +1 (up) since last check
Trust Flow	34 no change since last check
Citation Flow	36 no change since last check
Referring domains	985 no change since last check
External backlinks	167,012 no change since last check

Domain Rating by Ahrefs inspected 6 Nov 2026, adjusted 6 Nov 2026. Primary topic: Arts/Performing Arts (34). Majestic inspected 19 Oct 2026, adjusted 19 Oct 2026. Link data: Majestic. Trust Flow, Citation Flow and Topical Trust Flow are trademarks of Majestic-12 Ltd.

TWT Chat domain diagnostics

Run through the diagnostics

Public RDAP record, last read 4 Nov 2026, 12:21 UTC.
Domain age	31 years
Registered	15 Apr 1995
Expires	16 Apr 2035
Registrar	Gname.com Pte. Ltd.
DNSSEC	Not signed

Run the full check on twt.com

TWT Chat post-launch diagnostics

Measured after TWT Chat went live on Launching Pro on 19 October 2026.

Domain Rating (Ahrefs): 60 +3 (up) since launch; 57 at launch (19 Oct 2026), 60 on 6 Nov 2026
Trust Flow (Majestic): 34; First measured 19 Oct 2026
Referring domains (Majestic): 985; First measured 19 Oct 2026

Day 19 since launch. Next receipt: day 30, 18 Nov 2026. The figures report a change; they do not say what caused it, and many things can. No figure here is a guess.

Biggest gains on Launching Pro

Launch tips, free to read

The playbook on Launching Pro lists what to prepare, what to post on launch day and where else to list your product.

Before the day
Launch day
That week
Beyond launch

See the launch playbook

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FAQ

What is TWT Chat?: TWT Chat is an omnichannel customer service solution integrating AI customer service, online tickets, chat, audio and video, and remote assistance. It is simple and easy to use, enabling small teams to serve customers effortlessly.
What is the difference between the Professional Edition and the Free Edition?: The core differences lie in customization features and AI expansion capabilities, such as hiding platform branding, suggested replies, AI chatbots, two-way real-time translation, and more. A 14-day free trial of the Professional Edition is automatically granted when you create a new project.
What happens after the 14-day trial period ends?: After the trial, you may choose to renew the Professional Edition to unlock AI and all advanced features, or downgrade to the Free Edition available for long-term use, limited to 1 agent with partial features restricted.
Do you have a desktop client?: For desktop, TWT Chat supports web access and PWA (Progressive Web App) applications, which provide a convenient client-like solution.
How do you charge?: Our Professional Edition is priced per seat. We recommend an annual subscription, which currently costs $11.88 per seat per year at a very cost-effective rate. After you subscribe to the Professional Edition, we will set up an exclusive service group with customer service, operations, product, and technical teams to provide you with dedicated support. efficiency.

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Feature notes

Pricing

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