| What it does | The AI Customer Support Platform for Every Business
| Omnichannel AI customer support platform with live chat, ticketing, remote assistance, and voice & video calls
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| Stage | Established
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| Founded | 2015
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| Based in | FR
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| Pricing model | Not given
| Freemium
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| Pricing | Free plan included forever, plus paid plans starting at $45/month (Mini), $95/month (Essentials), and $295/month (Plus). Enterprise plan available with custom pricing.
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| Key features | - Omnichannel inbox for email, WhatsApp, Messenger, Instagram, SMS and 8+ other channels
- AI Agent builder to train custom AI models on business data
- Shared inbox for team collaboration on customer conversations
- Built-in CRM to organize and manage customer data
- Knowledge base for customer self-service support
- Chat widget for website and mobile app support
- Workflow automation and chatbot builder with no-code interface
- Support analytics and team performance tracking
- White labeling and custom branding options
- 100+ integrations with third-party tools and services
| - Unlimited conversations with no pay-per-use fees
- Real-time two-way auto-translation for global communication
- AI Copilot assistant with suggested replies
- Screen sharing and live annotation for remote assistance
- Multi-device sync across app, desktop, and web
- Audio and video calls for direct communication
- Knowledge base management with AI learning
- Conversation summaries and analytics reports
- Automated workflows and intelligent routing
- Open APIs and webhook support for custom integrations
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| What makes it different | - All-in-one platform combining chat, CRM, knowledge base, and AI agents in a single solution
- Flat pricing model with no per-conversation costs regardless of message volume
- 100% bootstrapped and self-funded with no venture capital influence
- Hugo AI agent trained on your business knowledge for autonomous support
- 14-day free trial with full access to all features, no credit card required
| - No growth fees with unlimited conversations and chats for all plans
- Built-in real-time translation eliminates language barriers for global teams
- AI reduces support workload by freeing up to 80% of effort
- Remote assistance with screen sharing resolves complex issues in seconds
- Unified workspace combines support and team collaboration to reduce back-and-forth
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| Free plan | Not given
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| Open source | Not given
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| Platforms | Not given
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| Public API | Not given
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| Community votes | 0 | 0 |
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| DR (Domain Rating by Ahrefs) | 89 ● no change since last check | 60 ▲ +1 (up) since last check |
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| Trust Flow (Majestic) | 55 | 34 |
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| Citation Flow (Majestic) | 66 | 36 |
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| Referring domains (Majestic) | 16044 | 985 |
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