| What it does | The AI-driven support platform for customer-first brands
| Omnichannel AI customer support platform with live chat, ticketing, remote assistance, and voice & video calls
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| Stage | Established
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| Founded | 2011
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| Based in | Not given
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| Pricing model | Freemium
| Freemium
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| Pricing | Not given
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| Key features | - Unified inbox across email, SMS, chat, and social channels
- AI agent that resolves customer requests
- AI drafting and reply assistance
- Customer analytics and insights
- Knowledge base and help center builder
- Live chat widget
- HIPAA compliance for healthcare
- Mobile app for support on the go
| - Unlimited conversations with no pay-per-use fees
- Real-time two-way auto-translation for global communication
- AI Copilot assistant with suggested replies
- Screen sharing and live annotation for remote assistance
- Multi-device sync across app, desktop, and web
- Audio and video calls for direct communication
- Knowledge base management with AI learning
- Conversation summaries and analytics reports
- Automated workflows and intelligent routing
- Open APIs and webhook support for custom integrations
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| What makes it different | - Significantly lower cost than competitors
- 80% of customers stay for 4+ years
- Fully remote team across 115+ cities
- People-first approach treating customers as humans not tickets
| - No growth fees with unlimited conversations and chats for all plans
- Built-in real-time translation eliminates language barriers for global teams
- AI reduces support workload by freeing up to 80% of effort
- Remote assistance with screen sharing resolves complex issues in seconds
- Unified workspace combines support and team collaboration to reduce back-and-forth
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| Free plan | Not given
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| Open source | Not given
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| Platforms | Not given
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| Public API | Not given
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| Community votes | 0 | 0 |
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| DR (Domain Rating by Ahrefs) | 87 ● no change since last check | 60 ▲ +1 (up) since last check |
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| Trust Flow (Majestic) | 38 | 34 |
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| Citation Flow (Majestic) | 63 | 36 |
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| Referring domains (Majestic) | 21583 | 985 |
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