| What it does | Customer service platform — powered by AI, designed for humans
| Omnichannel AI customer support platform with live chat, ticketing, remote assistance, and voice & video calls
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| Stage | Established
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| Founded | 2013
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| Based in | US
| SG
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| Pricing model | Paid
| Freemium
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| Pricing | Starter at $25/seat/month, Professional at $65/seat/month, Enterprise at $105/seat/month (billed annually with 24% discount). AI add-ons available including Autopilot starting at $0.05/conversation.
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| Key features | - Omnichannel communication (email, SMS, social, WhatsApp)
- Shared inbox and ticketing
- AI-powered automation
- Workflow automation with rules and macros
- Smart QA for automated quality assurance
- Smart CSAT for AI-inferred satisfaction tracking
- Knowledge base and help center
- 160+ integrations
- Live chat
- Analytics and reporting
| - Unlimited conversations with no pay-per-use fees
- Real-time two-way auto-translation for global communication
- AI Copilot assistant with suggested replies
- Screen sharing and live annotation for remote assistance
- Multi-device sync across app, desktop, and web
- Audio and video calls for direct communication
- Knowledge base management with AI learning
- Conversation summaries and analytics reports
- Automated workflows and intelligent routing
- Open APIs and webhook support for custom integrations
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| What makes it different | - Handles complex, multi-team customer requests that other platforms escalate
- Full customer context and shared visibility across every team
- AI learns from each interaction to improve responses over time
- Built over ten years specifically for B2B complexity
- Unified platform prevents context loss across departments
| - No growth fees with unlimited conversations and chats for all plans
- Built-in real-time translation eliminates language barriers for global teams
- AI reduces support workload by freeing up to 80% of effort
- Remote assistance with screen sharing resolves complex issues in seconds
- Unified workspace combines support and team collaboration to reduce back-and-forth
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| Free plan | Not given
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| Open source | Not given
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| Platforms | Not given
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| Public API | Not given
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| Community votes | 0 | 0 |
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| DR (Domain Rating by Ahrefs) | 82 ▲ +1 (up) since last check | 60 ▲ +1 (up) since last check |
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| Trust Flow (Majestic) | 40 | 34 |
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| Citation Flow (Majestic) | 54 | 36 |
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| Referring domains (Majestic) | 7246 | 985 |
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