Customer Support & Success
Chatwoot
AI-powered, open-source customer support platform
Open-source customer support platform with omnichannel messaging, AI agent and shared inbox for teams.
Overview
A look at chatwoot.com
Chatwoot is an open-source customer support platform that combines omnichannel messaging, AI-powered automation, and team collaboration tools. It integrates live chat, email, WhatsApp, social media, and voice calls into a unified inbox. The platform includes Captain, an AI agent that drafts replies, resolves routine questions, and learns from your help center and past conversations. Teams can automate workflows, manage customer data, build help centers, and customize everything to match their brand. Users can self-host on their own infrastructure or use Chatwoot Cloud hosted on AWS.
Feature notes
- Omnichannel inbox for live chat, email, WhatsApp, social media and voice
- Captain AI agent that drafts replies and resolves routine questions
- AI copilot that writes reply drafts for agents
- Automation rules and scenarios to route and handle conversations
- AI-powered help center with multilingual support
- Customer data and unified profiles with conversation history
- Real-time analytics and performance reports
- Self-hosting with full code access and data ownership
- Webhooks and REST API for custom integrations
- SOC 2 Type II compliance and encryption
Pricing
Pricing model: Freemium
Hacker: free (up to 2 agents, 500 conversations/month, live chat only); Startups: $19/agent/month (unlimited conversations, all channels, 300 Captain AI credits); Business: $39/agent/month (unlimited conversations, all channels, voice, 500 Captain AI credits); Enterprise: $99/agent/month (unlimited
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FAQ
- How does Captain AI pricing work?
- Every paid plan includes free Captain AI credits monthly: 300 for Startups, 500 for Business, and 800 for Enterprise, covering reply suggestions, message summarization, auto-translation, and knowledge base answers. Additional credits cost $20 per 1,000.
- Can I get a refund?
- Yes, refunds are available for all Cloud plans based on cancellation date and unused time. Captain AI credits are non-refundable. Contact sales@chatwoot.com if you have concerns.
- Where is my data hosted?
- Chatwoot Cloud runs on AWS with servers located in the United States. For specific data residency or compliance requirements like GDPR or SOC 2, contact hello@chatwoot.com.
- What is Captain AI and how do I use it?
- Captain is Chatwoot's built-in AI assistant that drafts replies, suggests responses, and resolves routine questions automatically by learning from your help center and past conversations so agents respond faster and stay consistent.
- Can I export my data?
- Yes, your data belongs to you. You can use the API to export conversations, contacts, and other data anytime, with support available at hello@chatwoot.com if needed.
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