| What it does | The AI Customer Support Platform for Every Business
| AI-powered, open-source customer support platform
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| Stage | Established
| Established
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| Founded | 2015
| 2016
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| Based in | FR
| US
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| Pricing model | Not given
| Freemium
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| Pricing | Free plan included forever, plus paid plans starting at $45/month (Mini), $95/month (Essentials), and $295/month (Plus). Enterprise plan available with custom pricing.
| Hacker: free (up to 2 agents, 500 conversations/month, live chat only); Startups: $19/agent/month (unlimited conversations, all channels, 300 Captain AI credits); Business: $39/agent/month (unlimited conversations, all channels, voice, 500 Captain AI credits); Enterprise: $99/agent/month (unlimited
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| Key features | - Omnichannel inbox for email, WhatsApp, Messenger, Instagram, SMS and 8+ other channels
- AI Agent builder to train custom AI models on business data
- Shared inbox for team collaboration on customer conversations
- Built-in CRM to organize and manage customer data
- Knowledge base for customer self-service support
- Chat widget for website and mobile app support
- Workflow automation and chatbot builder with no-code interface
- Support analytics and team performance tracking
- White labeling and custom branding options
- 100+ integrations with third-party tools and services
| - Omnichannel inbox for live chat, email, WhatsApp, social media and voice
- Captain AI agent that drafts replies and resolves routine questions
- AI copilot that writes reply drafts for agents
- Automation rules and scenarios to route and handle conversations
- AI-powered help center with multilingual support
- Customer data and unified profiles with conversation history
- Real-time analytics and performance reports
- Self-hosting with full code access and data ownership
- Webhooks and REST API for custom integrations
- SOC 2 Type II compliance and encryption
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| What makes it different | - All-in-one platform combining chat, CRM, knowledge base, and AI agents in a single solution
- Flat pricing model with no per-conversation costs regardless of message volume
- 100% bootstrapped and self-funded with no venture capital influence
- Hugo AI agent trained on your business knowledge for autonomous support
- 14-day free trial with full access to all features, no credit card required
| - Captain AI learns from your help center and conversation history for intelligent responses
- Unified omnichannel inbox combining all messaging platforms and voice
- Trusted by 15,000+ businesses globally with 200,000+ self-hosted installations
- Affordable pricing starting free with pay-per-agent model and open source option
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| Free plan | Not given
| Not given
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| Open source | Not given
| Not given
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| Platforms | Not given
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| Public API | Not given
| Not given
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| Community votes | 0 | 0 |
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| DR (Domain Rating by Ahrefs) | 89 ● no change since last check | 76 ▼ −1 (down) since last check |
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| Trust Flow (Majestic) | 55 | 22 |
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| Citation Flow (Majestic) | 66 | 46 |
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| Referring domains (Majestic) | 16044 | 2996 |
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Chatwoot