| What it does | AI customer support software with bring-your-own-AI model
| AI-powered, open-source customer support platform
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| Stage | Not given
| Established
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| Founded | Not given
| 2016
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| Based in | Not given
| US
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| Pricing model | Freemium
| Freemium
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| Pricing | Starter $19/month (billed annually $190/year), Growth $59/month (billed annually $590/year), Custom pricing available. Add-ons: $15 per 500 active conversations/month, $15 per seat/month, $99/month to remove Optlo branding.
| Hacker: free (up to 2 agents, 500 conversations/month, live chat only); Startups: $19/agent/month (unlimited conversations, all channels, 300 Captain AI credits); Business: $39/agent/month (unlimited conversations, all channels, voice, 500 Captain AI credits); Enterprise: $99/agent/month (unlimited
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| Key features | - Visual workflow editor to control conversation flow and AI behavior
- Connect multiple AI providers: OpenAI, Anthropic, Google Gemini
- Knowledge base training from website content and documentation
- Human handoff with full conversation context
- Global deployment across 300+ locations
- Multilingual conversation support
- Secure API connectors for Stripe and other tools
- WordPress plugin for no-code installation
- User context and personalization
| - Omnichannel inbox for live chat, email, WhatsApp, social media and voice
- Captain AI agent that drafts replies and resolves routine questions
- AI copilot that writes reply drafts for agents
- Automation rules and scenarios to route and handle conversations
- AI-powered help center with multilingual support
- Customer data and unified profiles with conversation history
- Real-time analytics and performance reports
- Self-hosting with full code access and data ownership
- Webhooks and REST API for custom integrations
- SOC 2 Type II compliance and encryption
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| What makes it different | - Bring your own AI account and pay providers directly with no markups
- No per-resolution billing, only charged for active conversations
- Choose and switch between multiple AI models and providers
- Full control over workflows and AI behavior without being locked in
- Minutes to deploy without complex setup or integrations
| - Captain AI learns from your help center and conversation history for intelligent responses
- Unified omnichannel inbox combining all messaging platforms and voice
- Trusted by 15,000+ businesses globally with 200,000+ self-hosted installations
- Affordable pricing starting free with pay-per-agent model and open source option
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| Free plan | Not given
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| Open source | Not given
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| Platforms | Not given
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| Public API | Not given
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| Community votes | 0 | 0 |
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| DR (Domain Rating by Ahrefs) | 48 ▲ +1 (up) since last check | 76 ▼ −1 (down) since last check |
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| Trust Flow (Majestic) | 10 | 22 |
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| Citation Flow (Majestic) | 27 | 46 |
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| Referring domains (Majestic) | 87 | 2996 |
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Optlo
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