Plain vs Chatwoot

A side-by-side comparison built from both listings. Blank cells mean the company has not given that detail; we never guess.

Plain compared with Chatwoot
Detail	Plain	Chatwoot
What it does	AI support infrastructure for B2B teams built composable and API-first	AI-powered, open-source customer support platform
Stage	Not given	Established
Founded	Not given	2016
Based in	Not given	US
Pricing model	Paid	Freemium
Pricing	Foundation plan $45/user/month billed annually with 1,000 credits/month; Horizon plan $99/user/month billed annually with 2,500 credits/month; Frontier plan with custom pricing for larger organizations. 7-day free trial available with no credit card required.	Hacker: free (up to 2 agents, 500 conversations/month, live chat only); Startups: $19/agent/month (unlimited conversations, all channels, 300 Captain AI credits); Business: $39/agent/month (unlimited conversations, all channels, voice, 500 Captain AI credits); Enterprise: $99/agent/month (unlimited
Key features	Ari AI agent for customer interactions Sidekick internal AI assistant Unified inbox for Slack, Teams, Discord, and email Workflow automation and auto-routing Insights for trend detection and analytics API-first architecture and GraphQL Help Center and knowledge base Lookup codebase integration powered by Cursor	Omnichannel inbox for live chat, email, WhatsApp, social media and voice Captain AI agent that drafts replies and resolves routine questions AI copilot that writes reply drafts for agents Automation rules and scenarios to route and handle conversations AI-powered help center with multilingual support Customer data and unified profiles with conversation history Real-time analytics and performance reports Self-hosting with full code access and data ownership Webhooks and REST API for custom integrations SOC 2 Type II compliance and encryption
What makes it different	Composable, API-first infrastructure allows building anything no-code or all-code Multiple AI agents orchestrated together with human control Designed and stress-tested by fast-growing teams Enterprise-level security built for everyone	Captain AI learns from your help center and conversation history for intelligent responses Unified omnichannel inbox combining all messaging platforms and voice Trusted by 15,000+ businesses globally with 200,000+ self-hosted installations Affordable pricing starting free with pay-per-agent model and open source option
Free plan	Not given	Not given
Open source	Not given	Not given
Platforms	Not given	Not given
Public API	Not given	Not given
Community votes	0	0
DR (Domain Rating by Ahrefs)	73 +1 (up) since last check	76 −1 (down) since last check
Trust Flow (Majestic)	29	22
Citation Flow (Majestic)	51	46
Referring domains (Majestic)	3033	2996

5 details filled in for both companies.

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