Customer Support & Success
HyperDial
AI-powered calling and contact center platform that learns from your team's best conversations
HyperDial is a cloud-based business calling and AI contact center platform that automates outbound dialing, manages customer conversations across multiple
Overview
A look at hyperdial.io
HyperDial provides AI-powered calling and contact center software for sales and support teams. The platform combines an AI dialer that automatically places calls and connects agents only to live prospects, AI voice agents trained on your team's recorded calls, omnichannel routing that handles voice, WhatsApp, SMS, email and social media on one thread, and conversation analytics that tracks every call. Teams can build AI agents by uploading 500+ recorded calls, with manager approval required before any playbook goes live. The platform supports 130+ countries with local phone numbers, handles skill-based routing by customer intent and language, and includes live coaching tools that show agents the exact phrases their top performers use during calls.
Feature notes
- AI dialer with power dialing and predictive pacing
- AI voice agents trained on your recorded calls
- Omnichannel conversation management across voice, WhatsApp, SMS, email and social
- Skill-based intelligent call routing by intent and language
- Comprehensive call analytics and performance scorecards
- Local and toll-free numbers in 130+ countries
- Manager approval workflow for AI playbooks
- DPDPA and compliance features including PII redaction
- Free number porting with live status tracking
Pricing
Pricing model: Freemium
Base (Free): $0 with unlimited users, numbers and minutes billed at cost. Starter: $15 per user/month billed annually (minimum 2 users), includes unlimited calling in US/Canada, 500 minutes/month in UK/Australia/NZ. Growth: $24 per user/month billed annually, includes unlimited US/Canada, 1,000 minu
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FAQ
- How is HyperDial different from an AI voice agent?
- HyperDial starts from your own recorded calls and learns what your closers do differently, how they handle objections, and when they adjust their approach, with a manager approving the pattern before it ever speaks to a customer. Other AI voice products use pre-trained models on someone else's conversations and ask you to prompt them into sounding like you.
- What happens when HyperDial's AI can't handle a call?
- It hands off to a human with the full context attached, including transcript, intent, sentiment and the reason it escalated, so the customer never has to repeat themselves.
- How much call data does HyperDial need to train on your team's communication style?
- Around 500 recorded calls is enough for a first playbook, and it continues refining as new calls come in, with each refinement going back through manager approval.
- How does HyperDial handle DPDPA and TSR compliance?
- HyperDial provides India data residency, consent capture, PII redaction, DNC scrubbing and a full audit trail on every call as standard on every plan, not as an upgrade.
- Can we keep our existing phone numbers with HyperDial?
- Yes, porting is free from any provider with live status through the switch, and most teams see no service interruption at all.
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