| What it does | Omnichannel AI customer support platform with live chat, ticketing, remote assistance, and voice & video calls
| AI-powered calling and contact center platform that learns from your team's best conversations
|
|---|
| Stage | Not given
| Not given
|
|---|
| Founded | Not given
| Not given
|
|---|
| Based in | SG
| Not given
|
|---|
| Pricing model | Freemium
| Freemium
|
|---|
| Pricing | Not given
| Base (Free): $0 with unlimited users, numbers and minutes billed at cost. Starter: $15 per user/month billed annually (minimum 2 users), includes unlimited calling in US/Canada, 500 minutes/month in UK/Australia/NZ. Growth: $24 per user/month billed annually, includes unlimited US/Canada, 1,000 minu
|
|---|
| Key features | - Unlimited conversations with no pay-per-use fees
- Real-time two-way auto-translation for global communication
- AI Copilot assistant with suggested replies
- Screen sharing and live annotation for remote assistance
- Multi-device sync across app, desktop, and web
- Audio and video calls for direct communication
- Knowledge base management with AI learning
- Conversation summaries and analytics reports
- Automated workflows and intelligent routing
- Open APIs and webhook support for custom integrations
| - AI dialer with power dialing and predictive pacing
- AI voice agents trained on your recorded calls
- Omnichannel conversation management across voice, WhatsApp, SMS, email and social
- Skill-based intelligent call routing by intent and language
- Comprehensive call analytics and performance scorecards
- Local and toll-free numbers in 130+ countries
- Manager approval workflow for AI playbooks
- DPDPA and compliance features including PII redaction
- Free number porting with live status tracking
|
|---|
| What makes it different | - No growth fees with unlimited conversations and chats for all plans
- Built-in real-time translation eliminates language barriers for global teams
- AI reduces support workload by freeing up to 80% of effort
- Remote assistance with screen sharing resolves complex issues in seconds
- Unified workspace combines support and team collaboration to reduce back-and-forth
| - AI agents learn from your own recorded calls, not pre-trained generic models
- Manager approval required before any AI playbook goes live to customers
- AI hands off to humans with full conversation context attached
- All five communication channels maintained in one shared conversation thread
- Built specifically for high-volume calling floors with real-time reliability
|
|---|
| Free plan | Not given
| Not given
|
|---|
| Open source | Not given
| Not given
|
|---|
| Platforms | Not given
| Not given
|
|---|
| Public API | Not given
| Not given
|
|---|
| Community votes | 0 | 0 |
|---|
| DR (Domain Rating by Ahrefs) | 60 ▲ +1 (up) since last check | Not checked yet ● no change since last check |
|---|
| Trust Flow (Majestic) | 34 | 0 |
|---|
| Citation Flow (Majestic) | 36 | 12 |
|---|
| Referring domains (Majestic) | 985 | 4 |
|---|
TWT Chat
HyperDial