Customer Support & Success
elv.ai
Content moderation using AI and human moderators
Combines AI and human moderators to detect and hide unwanted comments on social media while helping teams reply faster to positive feedback.
Overview

A look at elv.ai
elv.ai is a content moderation platform that protects trust and reputation in the digital space. The service combines custom AI models with native-speaking human moderators to detect and hide harmful comments 24/7, including vulgar, offensive, sexual content and brand-specific terms. The platform analyzes audience feedback to enhance content strategy and offers engagement automations like auto-likes and suggested replies to boost audience interaction. With 95% accuracy, elv.ai helps social media managers save time while maintaining safe online discussions.
Feature notes
- 24/7 AI-powered comment monitoring and automatic hiding of unwanted content
- Human moderation review for comments below 95% confidence threshold
- Customizable moderation rules for vulgar, offensive, sexual and brand-specific content
- Audience sentiment analysis and content performance insights
- Auto-likes and suggested replies for engagement automation
- Watchlist of top fans and haters
- Ads moderation for comment sections under advertisements
- Custom keyword blocking and filtering
- Native-speaker human moderators understanding context, slang and irony
- Fake account identification
Pricing
Pricing model: Freemium
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FAQ
- How does human moderation work?
- Moderators are native speakers who decide whether a comment should be approved or hidden when the AI model is not 100% sure. Moderators are also dedicated to reviewing all comments hidden by AI and are trained in Elv's moderation guidelines.
- How will my audience react to comment moderation? Are they gonna be even more angry at me?
- Moderation for our clients increased polite comments by encouraging more users to join the discussion. After 5 months of moderation the rate of harmful comments went from 21% to 10% and Increase in the total number of comments from 36k to 41k.
- How does Elv analyze audience sentiment?
- We collaborated with CulturePulse on the emotion analysis feature. CulturePulse technology focuses on more than 90 dimensions of human psychology and culture, including morality, conflict and social issues.The basis of their AI model focuses not only on traditional machine learning processes, but also on shared evolutionary patterns that occur in different cultures. The algorithm uses over 30 years of clinically proven cognitive science to decode the beliefs that influence people’s behavior.
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