Chatwoot vs Chatfire

A side-by-side comparison built from both listings. Blank cells mean the company has not given that detail; we never guess.

Chatwoot compared with Chatfire
Detail	Chatwoot	Chatfire
What it does	AI-powered, open-source customer support platform	Not given
Stage	Established	Not given
Founded	2016	Not given
Based in	US	Not given
Pricing model	Freemium	Freemium
Pricing	Hacker: free (up to 2 agents, 500 conversations/month, live chat only); Startups: $19/agent/month (unlimited conversations, all channels, 300 Captain AI credits); Business: $39/agent/month (unlimited conversations, all channels, voice, 500 Captain AI credits); Enterprise: $99/agent/month (unlimited	Free tier: $0/forever with 1 website, unlimited team members, up to 10 chats/month, 7-day history. Pro: $10/website/month or $99/website/year (saves 17%) with unlimited team members, up to 100 chats/month, 100% whitelabel, unlimited file retention. Custom plans available for more than 100 chats/mont
Key features	Omnichannel inbox for live chat, email, WhatsApp, social media and voice Captain AI agent that drafts replies and resolves routine questions AI copilot that writes reply drafts for agents Automation rules and scenarios to route and handle conversations AI-powered help center with multilingual support Customer data and unified profiles with conversation history Real-time analytics and performance reports Self-hosting with full code access and data ownership Webhooks and REST API for custom integrations SOC 2 Type II compliance and encryption	Dedicated thread per ticket for each customer inquiry Private team notes using /reply command Ultra-lightweight widget under 15KB Two-way file and attachment support Instant SSE streaming for real-time responses Passwordless authentication with Passkeys and email Unlimited team members with no per-seat charges 100% whitelabel branding on Pro plan Multi-site dashboard management Full brand customization including colors, greetings and avatars
What makes it different	Captain AI learns from your help center and conversation history for intelligent responses Unified omnichannel inbox combining all messaging platforms and voice Trusted by 15,000+ businesses globally with 200,000+ self-hosted installations Affordable pricing starting free with pay-per-agent model and open source option	Flat-rate pricing per website with unlimited team members instead of per-seat charges Zero-dependency widget that won't slow down your website or conflict with CSS
Free plan	Not given	Not given
Open source	Not given	Not given
Platforms	Not given	Not given
Public API	Not given	Not given
Community votes	0	0
DR (Domain Rating by Ahrefs)	76 −1 (down) since last check	38 −3 (down) since last check
Trust Flow (Majestic)	22	0
Citation Flow (Majestic)	46	1
Referring domains (Majestic)	2996	1

4 details filled in for both companies.

More alternatives to Chatwoot More alternatives to Chatfire