Customer Support & Success
PingParrot
On-call paging and alert escalation with repeating push notifications until acknowledged
On-call paging platform that delivers repeating push notifications, on-call scheduling, and escalation policies for critical alerts across multiple channels.
Overview

A look at pingparrot.app
PingParrot is an on-call paging and alert escalation platform designed for DevOps, SRE, IT operations, and healthcare teams. It sends push notifications to your team and keeps repeating until the alert is acknowledged, ensuring critical incidents are never missed. The platform includes on-call scheduling with flexible rotation intervals, escalation policies that automatically notify backup contacts when pages go unacknowledged, and multi-channel delivery via push notifications, email, SMS, and voice calls. It integrates with popular monitoring tools like Grafana and Prometheus via webhook or REST API, and provides native iOS and Android apps with Apple Critical Alerts support that bypass silent mode and Do Not Disturb.
Feature notes
- On-call scheduling with flexible rotation intervals (weekly, biweekly, custom)
- Escalation policies with configurable delay steps
- Multi-channel delivery via push, email, SMS, and voice calls
- Apple Critical Alerts - bypasses silent mode and Do Not Disturb on iOS
- Native iOS and Android mobile apps
- REST API for programmatic page triggering
- iCal calendar integration for on-call schedules
- Maintenance windows for suppressing alerts during planned downtime
- Full audit trail with delivery timestamps and acknowledgement logs
Pricing
Pricing model: Freemium
Starter plan: Free forever with 3 pagers included, unlimited pages sent, repeating alerts, on-call schedules, escalation policies, iOS & Android apps, email fallback, REST API, and outgoing webhooks. Team plan: $6 USD/pager/month for additional pagers beyond the free 3. SMS & Voice add-on: +$3/pager
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FAQ
- What is PingParrot?
- PingParrot is an on-call paging and alert escalation platform that sends push notifications to your team and keeps repeating until the alert is acknowledged, ensuring critical incidents are never missed.
- How does on-call scheduling work?
- You create a schedule with named time windows assigned to team members. Entries can repeat on any interval such as weekly, biweekly, or any custom rotation. When a page is sent to a schedule, PingParrot automatically pages whoever is on call at that moment.
- What are escalation policies?
- Escalation policies define a chain of contacts to notify if a page goes unacknowledged. For example, you can page the on-call engineer first, then the team lead after 10 minutes, then the whole group after 20 minutes.
- Is PingParrot a PagerDuty alternative?
- Yes. PingParrot offers on-call scheduling, escalation policies, push notifications, and a REST API at a fraction of the cost, with a generous free tier that includes 3 pagers at no charge.
- Does PingParrot have a mobile app?
- Yes. PingParrot has native iOS and Android apps where you can receive pages, acknowledge alerts, view on-call schedules, and cover shifts directly from your phone.
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