Customer Support & Success
OneTwoAgent
AI customer support for SaaS that knows your product and your customer
AI-first customer support for SaaS teams that answers from your docs, recognizes signed-in customers, reads authorized account data, and hands off to your team.
Overview
A look at onetwoagent.com
OneTwoAgent is AI-first customer support for SaaS teams. The platform answers customer questions from your Help Center, website, Google Drive and files in the customer's language. It recognizes signed-in customers and reads authorized account data from your backend, including up to 8 custom support views. Conversations support voice answers in 40+ languages, screenshots and file attachments, and human handoff to a shared inbox that covers your website widget, WhatsApp, Instagram and Telegram. All teammates can take over conversations, and the platform includes unlimited team members on every plan without per-seat fees.
Feature notes
- AI answers from Help Center, website, Google Drive and files
- Voice support in 40+ languages
- Recognizes signed-in customers and reads authorized account data
- Scoped fresh account lookups with up to 8 custom support views
- Support for screenshots, photos and document attachments
- One shared inbox for multiple channels: website, WhatsApp, Instagram, Telegram
- Human takeover with team assignment and AI pause
- Brandable widget without CSS with customizable colors, fonts and animations
- Google Drive sync with automatic website refresh
- Unlimited teammates on every plan
Pricing
Pricing model: Paid
Starter $19/month (100 AI conversations, 50 Voice minutes), Core $49/month (500 AI conversations, 200 Voice minutes), Growth $99/month (1,500 AI conversations, 500 Voice minutes), Scale $249/month (5,000 AI conversations, 1,500 Voice minutes). All plans include unlimited teammates and channels (webs
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FAQ
- How much does OneTwoAgent cost?
- OneTwoAgent has four monthly plans: Starter at $19 with 100 AI conversations and 50 Voice minutes, Core at $49 with 500 AI conversations and 200 Voice minutes, Growth at $99 with 1,500 AI conversations and 500 Voice minutes, and Scale at $249 with 5,000 AI conversations and 1,500 Voice minutes. Every plan includes unlimited teammates.
- Is there a free trial?
- Yes, new workspaces get a 14-day free trial with 50 AI conversations included and no card required. Voice minutes start with a paid plan.
- Do you charge per seat or per resolution?
- No, OneTwoAgent does not charge per seat or per outcome. Every plan includes unlimited teammates and the price never changes with headcount. It counts AI conversations, each covering up to 10 AI replies, whether or not the conversation ends in a resolution.
- Is Voice included?
- Yes, Voice is included on every paid plan: 50 minutes on Starter, 200 minutes on Core, 500 minutes on Growth and 1,500 minutes on Scale, every month. The agent answers out loud in 40+ languages.
- Which channels are included?
- Your website widget, WhatsApp, Instagram and Telegram are included on every plan, all in one inbox with no additional cost.
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