What is Zoomin's relationship with Salesforce?

Salesforce signed a definitive agreement to acquire Zoomin in September 2024 and completed the acquisition on November 1, 2024. Zoomin has been a Salesforce AppExchange partner since 2018 and a Salesforce Ventures portfolio company since 2019.

How does Zoomin help reduce support inquiries?

Zoomin transforms complex product information libraries into intuitive self-serve experiences that enable customers to find answers independently, significantly reducing the number of support inquiries support teams need to handle.

How many Salesforce customers use Zoomin?

Hundreds of Salesforce customers are already using Zoomin's unified knowledge product to deliver intuitive experiences to their customers, partners, and employees.

Customer Support & Success

Zoomin

Data management platform for unstructured data to power AI agents and customer experiences

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Zoomin is a data management platform that helps enterprises unlock unstructured data to power AI agents, customer support automation, and personalized customer

Overview

A look at zoominsoftware.com

Zoomin provides unified knowledge and data management solutions designed for different personas and customer needs. The platform helps customer success teams convert at-risk customers into confident product users, enables customer support teams to reduce inquiries through self-serve experiences, allows customer experience teams to create personalized digital journeys, and helps documentation teams maximize productivity.

Zoomin's core capability is integrating unstructured data from various enterprise sources to provide context-aware intelligence. This enables Service Cloud customers to automate service interactions, allows AI agents to deliver real-time data-informed responses, and helps service teams achieve faster resolutions and higher customer satisfaction.

The platform includes applications such as Documentation Portal, In-Product Help, integration with ServiceNow, and unified knowledge capabilities. Zoomin has been a Salesforce AppExchange partner since 2018 and was acquired by Salesforce in November 2024.

Feature notes

Customer Success management
Customer Support automation
Personalized customer experience
Documentation management
Unstructured data integration
ServiceNow integration

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Zoomin at a glance

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Followers: 0

Zoomin metrics

Inspection sheet for zoominsoftware.com: Ahrefs Domain Rating and Majestic link metrics, with the delta since the last inspection.
Metric	Value
Domain Rating	66 no change since last check
Trust Flow	33 no change since last check
Citation Flow	40 no change since last check
Referring domains	258 no change since last check
External backlinks	230,542 no change since last check

Domain Rating by Ahrefs inspected 6 Nov 2026, adjusted 27 Oct 2026. Primary topic: Business/Business Services (28). Majestic inspected 27 Oct 2026, adjusted 27 Oct 2026. Link data: Majestic. Trust Flow, Citation Flow and Topical Trust Flow are trademarks of Majestic-12 Ltd.

Zoomin domain diagnostics

Run through the diagnostics

Public RDAP record, last read 3 Nov 2026, 20:44 UTC.
Domain age	10 years
Registered	3 Jan 2016
Expires	3 Jan 2028
Registrar	MarkMonitor Inc.
DNSSEC	Not signed

Run the full check on zoominsoftware.com

Zoomin post-launch diagnostics

Measured after Zoomin went live on Launching Pro on 27 October 2026.

Domain Rating (Ahrefs): 66 no change since launch; 66 at launch (27 Oct 2026), 66 on 6 Nov 2026
Trust Flow (Majestic): 33; First measured 27 Oct 2026
Referring domains (Majestic): 258; First measured 27 Oct 2026

Day 11 since launch. Next receipt: day 30, 26 Nov 2026. The figures report a change; they do not say what caused it, and many things can. No figure here is a guess.

Biggest gains on Launching Pro

Team

Gal Oron

Launch tips, free to read

The playbook on Launching Pro lists what to prepare, what to post on launch day and where else to list your product.

Before the day
Launch day
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Beyond launch

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FAQ

What is Zoomin's relationship with Salesforce?: Salesforce signed a definitive agreement to acquire Zoomin in September 2024 and completed the acquisition on November 1, 2024. Zoomin has been a Salesforce AppExchange partner since 2018 and a Salesforce Ventures portfolio company since 2019.
How does Zoomin help reduce support inquiries?: Zoomin transforms complex product information libraries into intuitive self-serve experiences that enable customers to find answers independently, significantly reducing the number of support inquiries support teams need to handle.
How many Salesforce customers use Zoomin?: Hundreds of Salesforce customers are already using Zoomin's unified knowledge product to deliver intuitive experiences to their customers, partners, and employees.

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