Customer Support & Success
Monshi
AI receptionist that answers calls 24/7 for UK small businesses
Monshi is an AI receptionist service that answers incoming calls for UK small businesses, captures details, books appointments, and sends summaries to your
Overview
A look at monshi.co.uk
Monshi is an AI receptionist for UK small businesses that answers phone calls 24/7, even when you're busy, closed, or already on another line. The service answers on the first ring, qualifies callers using your business knowledge base, captures booking details and enquiry information, and sends summaries via email. It learns your business hours, services, pricing, and tone, so callers experience a trained receptionist rather than a generic bot. The platform is designed for businesses that cannot afford to miss calls—restaurants taking bookings, salons scheduling appointments, and trades businesses handling urgent enquiries.
Feature notes
- Answers calls 24/7 on first ring
- Captures caller details and booking information
- Sends email summaries of calls
- Trained on your business context
- Dedicated UK phone number in seconds
- Call forwarding setup in minutes
- Answers common questions from knowledge base
- Handles appointment bookings
- Keeps calls in your own words and tone
- All calls recorded
Pricing
Pricing model: Freemium
Starter £39/mo (100 minutes, 1 phone number), Professional £79/mo (300 minutes, 1 phone number), Premium £149/mo (750 minutes, 1 phone number). All plans include email summaries, basic knowledge base, and advanced AI training. Overage £0.30/min. Prices in GBP. No VAT charged. Free trial: 7 days, 30
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FAQ
- Do I keep my existing phone number?
- Yes. You can forward your existing calls to Monshi whenever you want, and the service provides a dedicated UK number ready to use in seconds.
- What if Monshi doesn't know the answer?
- Monshi can escalate or take a message. When it encounters a question outside its trained knowledge base, it can request caller information and send a summary to your team for follow-up.
- Can I cancel anytime?
- Yes. You can cancel your account at any time from the tenant portal or by emailing support.
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