Customer Support & Success
HelpStack
AI-powered shared inbox for unified customer support across email, chat, and social channels
HelpStack unifies customer conversations from email, Facebook, Instagram, WhatsApp, and website chat into one inbox, powered by AI reply suggestions and
Overview
A look at helpstack.eu
HelpStack is an AI-powered shared inbox that brings together customer messages from email, Facebook Messenger, Instagram DM, WhatsApp, and website chat in one place. The platform provides AI-suggested replies that agents approve with one click, automatic translation across 40+ languages, and real-time synchronization of all incoming messages. Built by the team behind SpaceGuardian, HelpStack was developed to solve the problem of scattered customer communications and slow response times for small teams and online stores. The company offers a permanent free plan, paid plans starting at €29 per month, and hosts all data in the EU with GDPR compliance and enterprise-grade AES-256 encryption.
Feature notes
- Unified inbox for email, Facebook, Instagram, WhatsApp, and website chat
- AI reply suggestions that agents approve with one click
- Automatic translation across 40+ languages
- Real-time message synchronization
- Smart search across conversations
- Conversation threading and agent assignment
- Free chat widget for website
- AES-256 encryption and GDPR compliance
- Website crawling to train AI agent
- White-label option
Pricing
Pricing model: Freemium
Free plan: €0 forever with 500 tokens per month and up to 10 channels. Starter: €29 per month with 8,000 tokens per month. Growth: €79 per month with 30,000 tokens per month. Enterprise: Custom pricing with unlimited tokens. All prices exclude VAT.
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FAQ
- What channels does HelpStack support?
- HelpStack natively supports Email (IMAP), Facebook Messenger, Instagram DM, and web chat widget. More integrations are added regularly.
- How long does setup take?
- Under 15 minutes for your first channel. Connect Facebook and Instagram via OAuth in seconds; email via IMAP credentials. The web widget is a single script tag.
- What languages are supported?
- Auto-translation covers 40+ languages via Google Cloud Translate. Agents see all inbound messages in their preferred language automatically.
- Is my data secure?
- All data is encrypted with AES-256-GCM at rest and TLS in transit. HelpStack is GDPR compliant and your data is never shared with third parties.
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