Customer Support & Success
Optlo
AI customer support software with bring-your-own-AI model
Build and deploy AI customer service agents using your own AI account, with custom workflows and complete control over costs.
Overview
A look at optlo.com
Optlo is an AI support platform that lets you deploy support agents on your website using your own AI provider account. You connect your own AI from OpenAI, Anthropic, or Google Gemini and pay your provider directly, with no AI markups or hidden fees. The platform provides the infrastructure, inbox, and knowledge base tools to run your support agent, including visual workflow builders, human handoff capabilities, multilingual support, and deployment across 300+ global locations. You train your agent on your own website content and documentation, then build custom workflows that control how the agent responds, gathers information, and escalates conversations.
Feature notes
- Visual workflow editor to control conversation flow and AI behavior
- Connect multiple AI providers: OpenAI, Anthropic, Google Gemini
- Knowledge base training from website content and documentation
- Human handoff with full conversation context
- Global deployment across 300+ locations
- Multilingual conversation support
- Secure API connectors for Stripe and other tools
- WordPress plugin for no-code installation
- User context and personalization
Pricing
Pricing model: Freemium
Starter $19/month (billed annually $190/year), Growth $59/month (billed annually $590/year), Custom pricing available. Add-ons: $15 per 500 active conversations/month, $15 per seat/month, $99/month to remove Optlo branding.
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FAQ
- What is Optlo?
- Optlo is an AI support platform that lets you deploy support agents on your website using your own AI account. You bring the AI key, and Optlo provides the infrastructure, inbox, and knowledge base tools to run your agent.
- Do I need my own AI account?
- Yes, for paid plans. Your agent runs through your own AI provider account so you control usage and see exactly what you are spending. During the 7-day trial, Optlo includes free AI access so you can build and test immediately.
- Which AI providers can I use?
- Optlo works with OpenAI, Anthropic Claude, and Google Gemini today, with more providers coming soon. This gives you flexibility to choose the provider you trust and switch as your needs evolve.
- Can I try Optlo for free?
- Yes, Optlo offers a 7-day free trial with included free AI access so you can install the widget, upload content, and test immediately. When your trial ends, choose a paid plan and connect your own AI key to keep your agent live.
- Do you charge per resolution?
- No. Optlo bills for active conversations and seats, never per resolution. A conversation costs the same whether the agent resolves it or hands it to a person, and your AI cost stays with your provider at their published rate.
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