Feedback & reviews
Ecoutez
In-app surveys triggered by what your users do
Event-based in-app feedback collection for SaaS teams. Trigger NPS, ratings, or open questions at the exact moment users hit a feature, milestone, or drop-off.
Overview

A look at ecoutez.io
Ecoutez collects in-app feedback from users at precisely timed moments based on their actions. Instead of random surveys, the tool fires prompts when users complete onboarding, use a feature, reach a milestone, or abandon a critical step. It supports four feedback formats: star ratings, numeric scores, open messages, and multi-field forms.
The platform uses event-based triggers that fire automatically when conditions are met. Teams define rules in the dashboard without additional engineering per question. Responses arrive in real time with automatic sentiment detection and theme tagging, helping teams spot patterns and act without needing a research department.
Ecoutez is built for product teams, UX researchers, and customer success teams who want continuous feedback loops tied to user behavior rather than arbitrary timing.
Feature notes
- Event-based trigger system with AND/OR logic for precise feedback firing
- Four feedback formats: star ratings, numeric scores, open messages, and multi-field forms
- Real-time response dashboard with automatic sentiment and theme tagging
- Single JavaScript snippet installation with no backend changes required
- Live preview widget builder before deploying
- AI-powered feedback analysis with automatic insights
- Works across all web products and frameworks without external survey links
- Data retention from 30 days to 2 years depending on plan
Pricing
Pricing model: Freemium
Free plan at $0/mo includes 1 project, 1 published widget, 200 responses per month, and 30 days data retention. Starter at $4.99/mo adds multi-field forms and 1,000 responses per month. Pro at $19/mo includes unlimited published widgets and 5,000 responses per month. Scale at $49/mo supports 10 proj
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FAQ
- How does Ecoutez trigger feedback?
- Ecoutez uses event-based triggers you define, like a feature being used, a milestone being reached, or a specific page being visited. When the condition is met, the right prompt is shown to the user at that exact moment, without any manual intervention.
- What feedback formats does Ecoutez support?
- Ecoutez supports four formats: star ratings (visual 1–5 stars), numeric scores (1–5 scale), open messages (free-text), and multi-field forms. You choose the format that best fits the moment you're collecting feedback.
- Can I target specific users or segments?
- Yes. You target by event: choose which actions or milestones in your product should trigger a prompt. The Audience tab in the widget builder lets you build rules using AND/OR logic across multiple events. Attribute-based targeting (plan, role, region) is on the roadmap.
- How do I install Ecoutez in my product?
- Add a single JavaScript snippet to your product, similar to adding analytics. From there, you define triggers and prompts in the Ecoutez dashboard with no additional engineering per question.
- Does Ecoutez work on mobile apps?
- Ecoutez is web-first. Add the JavaScript snippet to any web product and your prompts render inline. No redirect, no external survey link. Native mobile support is on the roadmap.
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