Zonka Feedback vs StoreTrust

A side-by-side comparison built from both listings. Blank cells mean the company has not given that detail; we never guess.

Zonka Feedback compared with StoreTrust
Detail	Zonka Feedback	StoreTrust
What it does	AI Customer Feedback & Intelligence Platform	Free Shopify Trust Score: Spot What's Costing You Sales
Stage	Not given	Startup
Founded	Not given	Not given
Based in	Not given	NL
Pricing model	Paid	Freemium
Pricing	Custom pricing based on feedback volume, scale, and CX goals. Separate plans for Feedback Management and AI Feedback Intelligence, with option to bundle. Pricing based on number of responses and data credits.	Not given
Key features	Survey builder with drag-and-drop interface Multichannel feedback collection via email, SMS, WhatsApp, web, in-app, offline Thematic analysis and entity extraction Sentiment and emotion analysis Role-based dashboards AI Co-pilot for business queries CX automation and workflow automation Integration with CRMs and helpdesks Impact analysis linking themes to CX metrics	Free trust scan in under a minute with no signup required 30+ checks across homepage, product, cart, and checkout pages Trust gap map showing issues from homepage to checkout Weekly monitoring with email alerts if trust score drops Available as Shopify App Store app for easy scanning from admin
What makes it different	Unified feedback from multiple sources into one AI-powered platform GenAI-powered analysis of unstructured feedback at scale Enterprise-scale security and compliance	Focuses specifically on trust gaps, not general UX or design quality Ranked by revenue impact so store owners ship the highest-leverage fixes first No subscription model, one-time payment with unlimited re-scans on the same domain Reads only public pages without any admin access, ensuring zero security risk
Free plan	Not given	Not given
Open source	Not given	Not given
Platforms	Not given	Not given
Public API	Not given	Not given
Community votes	0	0
DR (Domain Rating by Ahrefs)	76 no change since last check	42 no change since last check
Trust Flow (Majestic)	33	9
Citation Flow (Majestic)	49	19
Referring domains (Majestic)	2806	17

4 details filled in for both companies.

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