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Zonka Feedback

AI Customer Feedback & Intelligence Platform

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Platform that unifies customer feedback from surveys, tickets, reviews, and chats, then uses AI to analyze sentiment, themes, and impact to deliver actionable insights for every team.

Overview

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A look at zonkafeedback.com

Zonka Feedback is an AI-powered customer feedback and intelligence platform that helps businesses capture, analyze, and act on customer feedback at scale. It unifies feedback from multiple channels including surveys, support tickets, reviews, chats, and calls into a single platform.

The platform provides AI-driven analysis to detect sentiment, themes, and patterns from unstructured feedback. It delivers role-based dashboards tailored to different teams—CX leaders, product managers, support teams, and frontline staff—so each team sees insights relevant to their goals.

Zonka Feedback enables businesses to measure CX metrics like NPS, CSAT, and CES across all touchpoints, automate workflows to close feedback loops, and integrate with popular CRMs, helpdesks, and collaboration tools. The platform is used by over 2,000 global brands across 30+ countries.

Feature notes

  • Survey builder with drag-and-drop interface
  • Multichannel feedback collection via email, SMS, WhatsApp, web, in-app, offline
  • Thematic analysis and entity extraction
  • Sentiment and emotion analysis
  • Role-based dashboards
  • AI Co-pilot for business queries
  • CX automation and workflow automation
  • Integration with CRMs and helpdesks
  • Impact analysis linking themes to CX metrics

Pricing

Pricing model: Paid

Custom pricing based on feedback volume, scale, and CX goals. Separate plans for Feedback Management and AI Feedback Intelligence, with option to bundle. Pricing based on number of responses and data credits.

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FAQ

What is the difference between Zonka's Feedback Management and AI Feedback Intelligence?
Feedback Management is the core platform for creating and distributing surveys across channels, capturing real-time feedback, measuring CX metrics, and closing the feedback loop with automation. AI Feedback Intelligence is a GenAI-powered analytics platform that unifies feedback from surveys, tickets, reviews, and more, analyzes it for sentiment, themes, and trends, and delivers actionable insights to identify drivers, spot emerging issues, and make data-driven improvements at scale.
How are the products priced?
Zonka offers separate plans for Feedback Management and AI Feedback Intelligence, with the option to bundle both. Pricing is primarily based on the number of responses for the Feedback Management product and data credits for the Feedback Intelligence product. The team can provide a custom quote tailored to specific needs.
What is the onboarding process?
Onboarding includes a quick setup to get customers live fast, starting with a kickoff to align on goals, followed by configuration of surveys, workflows, and integrations. Role-based training is provided for the team with guidance through launch to ensure customers can capture feedback and act on it from day one.
Can I import historical data?
Yes, you can import past survey responses, feedback, or ticket data into Zonka Feedback to keep all insights in one place. This allows running AI-powered analysis on both historical and ongoing feedback.
Where is my data stored?
Zonka offers regional data hosting to meet compliance and privacy requirements. Customers can choose to store data in the US, Europe, Australia, or India, depending on organizational needs.

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