| What it does | Omnichannel AI customer support platform with live chat, ticketing, remote assistance, and voice & video calls
| AI support agent that investigates customer issues across connected systems and takes authorized actions in your help desk
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| Stage | Not given
| Startup
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| Founded | Not given
| 2026
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| Based in | SG
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| Pricing model | Freemium
| Paid
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| Pricing | Not given
| Starter: $199/month for up to 300 tickets investigated per month. Growth: $499/month for up to 1,000 tickets investigated per month. Enterprise: custom pricing.
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| Key features | - Unlimited conversations with no pay-per-use fees
- Real-time two-way auto-translation for global communication
- AI Copilot assistant with suggested replies
- Screen sharing and live annotation for remote assistance
- Multi-device sync across app, desktop, and web
- Audio and video calls for direct communication
- Knowledge base management with AI learning
- Conversation summaries and analytics reports
- Automated workflows and intelligent routing
- Open APIs and webhook support for custom integrations
| - Investigates customer issues across Stripe, Sentry, PostHog, GitHub, and Linear
- Resolves tickets within set permissions
- Follows up when linked issues ship
- Works in Help Scout or Fernand help desk
- Learns from past tickets and suggests reusable lessons
- Can launch Cursor cloud agent for fix proposals with GitHub
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| What makes it different | - No growth fees with unlimited conversations and chats for all plans
- Built-in real-time translation eliminates language barriers for global teams
- AI reduces support workload by freeing up to 80% of effort
- Remote assistance with screen sharing resolves complex issues in seconds
- Unified workspace combines support and team collaboration to reduce back-and-forth
| - Investigates issues across systems instead of just answering from docs
- Provides engineering handoff with investigation already complete
- You control approval rules for each action type
- Responds with average first response time under 2 minutes
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| Free plan | Not given
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| Open source | Not given
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| Platforms | Not given
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| Public API | Not given
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| Community votes | 0 | 0 |
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| DR (Domain Rating by Ahrefs) | 60 ▲ +1 (up) since last check | 11 ● no change since last check |
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| Trust Flow (Majestic) | 34 | 5 |
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| Citation Flow (Majestic) | 36 | 17 |
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| Referring domains (Majestic) | 985 | 4 |
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