| What it does | AI customer support software with bring-your-own-AI model
| Omnichannel AI customer support platform with live chat, ticketing, remote assistance, and voice & video calls
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| Stage | Not given
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| Pricing model | Freemium
| Freemium
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| Pricing | Starter $19/month (billed annually $190/year), Growth $59/month (billed annually $590/year), Custom pricing available. Add-ons: $15 per 500 active conversations/month, $15 per seat/month, $99/month to remove Optlo branding.
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| Key features | - Visual workflow editor to control conversation flow and AI behavior
- Connect multiple AI providers: OpenAI, Anthropic, Google Gemini
- Knowledge base training from website content and documentation
- Human handoff with full conversation context
- Global deployment across 300+ locations
- Multilingual conversation support
- Secure API connectors for Stripe and other tools
- WordPress plugin for no-code installation
- User context and personalization
| - Unlimited conversations with no pay-per-use fees
- Real-time two-way auto-translation for global communication
- AI Copilot assistant with suggested replies
- Screen sharing and live annotation for remote assistance
- Multi-device sync across app, desktop, and web
- Audio and video calls for direct communication
- Knowledge base management with AI learning
- Conversation summaries and analytics reports
- Automated workflows and intelligent routing
- Open APIs and webhook support for custom integrations
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| What makes it different | - Bring your own AI account and pay providers directly with no markups
- No per-resolution billing, only charged for active conversations
- Choose and switch between multiple AI models and providers
- Full control over workflows and AI behavior without being locked in
- Minutes to deploy without complex setup or integrations
| - No growth fees with unlimited conversations and chats for all plans
- Built-in real-time translation eliminates language barriers for global teams
- AI reduces support workload by freeing up to 80% of effort
- Remote assistance with screen sharing resolves complex issues in seconds
- Unified workspace combines support and team collaboration to reduce back-and-forth
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| Free plan | Not given
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| Open source | Not given
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| Platforms | Not given
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| Public API | Not given
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| Community votes | 0 | 0 |
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| DR (Domain Rating by Ahrefs) | 48 ▲ +1 (up) since last check | 60 ▲ +1 (up) since last check |
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| Trust Flow (Majestic) | 10 | 34 |
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| Citation Flow (Majestic) | 27 | 36 |
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| Referring domains (Majestic) | 87 | 985 |
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