| What it does | AI customer support software with bring-your-own-AI model
| AI customer support for SaaS that knows your product and your customer
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| Stage | Not given
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| Founded | Not given
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| Pricing model | Freemium
| Paid
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| Pricing | Starter $19/month (billed annually $190/year), Growth $59/month (billed annually $590/year), Custom pricing available. Add-ons: $15 per 500 active conversations/month, $15 per seat/month, $99/month to remove Optlo branding.
| Starter $19/month (100 AI conversations, 50 Voice minutes), Core $49/month (500 AI conversations, 200 Voice minutes), Growth $99/month (1,500 AI conversations, 500 Voice minutes), Scale $249/month (5,000 AI conversations, 1,500 Voice minutes). All plans include unlimited teammates and channels (webs
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| Key features | - Visual workflow editor to control conversation flow and AI behavior
- Connect multiple AI providers: OpenAI, Anthropic, Google Gemini
- Knowledge base training from website content and documentation
- Human handoff with full conversation context
- Global deployment across 300+ locations
- Multilingual conversation support
- Secure API connectors for Stripe and other tools
- WordPress plugin for no-code installation
- User context and personalization
| - AI answers from Help Center, website, Google Drive and files
- Voice support in 40+ languages
- Recognizes signed-in customers and reads authorized account data
- Scoped fresh account lookups with up to 8 custom support views
- Support for screenshots, photos and document attachments
- One shared inbox for multiple channels: website, WhatsApp, Instagram, Telegram
- Human takeover with team assignment and AI pause
- Brandable widget without CSS with customizable colors, fonts and animations
- Google Drive sync with automatic website refresh
- Unlimited teammates on every plan
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| What makes it different | - Bring your own AI account and pay providers directly with no markups
- No per-resolution billing, only charged for active conversations
- Choose and switch between multiple AI models and providers
- Full control over workflows and AI behavior without being locked in
- Minutes to deploy without complex setup or integrations
| - Knows your customer: reads authorized account data and recognizes signed-in users
- Flat pricing with unlimited teammates, no per-seat or per-outcome fees
- Answers from your docs: Help Center, Google Drive and files update in seconds
- Voice support included on every plan in 40+ languages
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| Free plan | Not given
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| Open source | Not given
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| Platforms | Not given
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| Public API | Not given
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| Community votes | 0 | 0 |
| DR (Domain Rating by Ahrefs) | 48 ▲ +1 (up) since last check | Not checked yet ● no change since last check |
| Trust Flow (Majestic) | 10 | 3 |
| Citation Flow (Majestic) | 27 | 19 |
| Referring domains (Majestic) | 87 | 8 |