| What it does | AI customer support software with bring-your-own-AI model
| AI-organized feedback for anyone building software
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| Stage | Not given
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| Founded | Not given
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| Based in | Not given
| US
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| Pricing model | Freemium
| Contact for pricing
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| Pricing | Starter $19/month (billed annually $190/year), Growth $59/month (billed annually $590/year), Custom pricing available. Add-ons: $15 per 500 active conversations/month, $15 per seat/month, $99/month to remove Optlo branding.
| Custom pricing based on needs
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| Key features | - Visual workflow editor to control conversation flow and AI behavior
- Connect multiple AI providers: OpenAI, Anthropic, Google Gemini
- Knowledge base training from website content and documentation
- Human handoff with full conversation context
- Global deployment across 300+ locations
- Multilingual conversation support
- Secure API connectors for Stripe and other tools
- WordPress plugin for no-code installation
- User context and personalization
| - Automatic AI categorization without manual tagging
- Natural language query interface for feedback analysis
- Collects feedback from users, agents, and custom systems
- Web widget for in-app feedback collection
- API for feedback submission and integration
- Agent feedback reporting with embedded instructions
- Feedback answers cited with source items
- Planned integrations with GitHub, Slack, and app stores
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| What makes it different | - Bring your own AI account and pay providers directly with no markups
- No per-resolution billing, only charged for active conversations
- Choose and switch between multiple AI models and providers
- Full control over workflows and AI behavior without being locked in
- Minutes to deploy without complex setup or integrations
| - Captures feedback from AI agents as well as users
- Automatic categorization without requiring manual tagging setup
- Query feedback in plain English with cited answers
- Single unified inbox for all feedback sources
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| Free plan | Not given
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| Open source | Not given
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| Platforms | Not given
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| Public API | Not given
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| Community votes | 0 | 0 |
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| DR (Domain Rating by Ahrefs) | 48 ▲ +1 (up) since last check | 2 ● no change since last check |
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| Trust Flow (Majestic) | 10 | 1 |
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| Citation Flow (Majestic) | 27 | 22 |
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| Referring domains (Majestic) | 87 | 9 |
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Optlo
InputBuffer