| What it does | AI-powered, open-source customer support platform
| Website chatbot and multichannel AI customer support platform
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| Stage | Established
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| Founded | 2016
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| Based in | US
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| Pricing model | Freemium
| Freemium
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| Pricing | Hacker: free (up to 2 agents, 500 conversations/month, live chat only); Startups: $19/agent/month (unlimited conversations, all channels, 300 Captain AI credits); Business: $39/agent/month (unlimited conversations, all channels, voice, 500 Captain AI credits); Enterprise: $99/agent/month (unlimited
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| Key features | - Omnichannel inbox for live chat, email, WhatsApp, social media and voice
- Captain AI agent that drafts replies and resolves routine questions
- AI copilot that writes reply drafts for agents
- Automation rules and scenarios to route and handle conversations
- AI-powered help center with multilingual support
- Customer data and unified profiles with conversation history
- Real-time analytics and performance reports
- Self-hosting with full code access and data ownership
- Webhooks and REST API for custom integrations
- SOC 2 Type II compliance and encryption
| - Multi-channel deployment across website, WhatsApp, Telegram, LINE, Facebook, Instagram, Discord
- Human handoff with conversation context
- Bot Knowledge for answers grounded in documents
- Built-in helpdesk and ticket management
- Scheduled Agent Tasks for recurring work
- Commerce platform integration with real-time data
- Abuse Guard moderation and safety filters
- Sentry visitor analytics
- Pay-per-use pricing with hard spend caps
- Selectable AI models from model marketplace
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| What makes it different | - Captain AI learns from your help center and conversation history for intelligent responses
- Unified omnichannel inbox combining all messaging platforms and voice
- Trusted by 15,000+ businesses globally with 200,000+ self-hosted installations
- Affordable pricing starting free with pay-per-agent model and open source option
| - No subscription fees, pay only for conversations used with hard spend caps and transparent per-token pricing
- Single AI assistant deployed across all channels from one platform
- Real-time integration with commerce platforms reads live orders and inventory
- Cost per resolved ticket under a dime
- Answers grounded in merchant's own documents and knowledge base
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| Free plan | Not given
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| Open source | Not given
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| Platforms | Not given
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| Public API | Not given
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| Community votes | 0 | 0 |
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| DR (Domain Rating by Ahrefs) | 76 ▼ −1 (down) since last check | 43 ● no change since last check |
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| Trust Flow (Majestic) | 22 | 4 |
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| Citation Flow (Majestic) | 46 | 24 |
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| Referring domains (Majestic) | 2996 | 21 |
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Chatwoot
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