Chatwoot vs Holly

A side-by-side comparison built from both listings. Blank cells mean the company has not given that detail; we never guess.

Chatwoot compared with Holly
Detail	Chatwoot	Holly
What it does	AI-powered, open-source customer support platform	AI support agent that investigates customer issues across connected systems and takes authorized actions in your help desk
Stage	Established	Startup
Founded	2016	2026
Based in	US	Not given
Pricing model	Freemium	Paid
Pricing	Hacker: free (up to 2 agents, 500 conversations/month, live chat only); Startups: $19/agent/month (unlimited conversations, all channels, 300 Captain AI credits); Business: $39/agent/month (unlimited conversations, all channels, voice, 500 Captain AI credits); Enterprise: $99/agent/month (unlimited	Starter: $199/month for up to 300 tickets investigated per month. Growth: $499/month for up to 1,000 tickets investigated per month. Enterprise: custom pricing.
Key features	Omnichannel inbox for live chat, email, WhatsApp, social media and voice Captain AI agent that drafts replies and resolves routine questions AI copilot that writes reply drafts for agents Automation rules and scenarios to route and handle conversations AI-powered help center with multilingual support Customer data and unified profiles with conversation history Real-time analytics and performance reports Self-hosting with full code access and data ownership Webhooks and REST API for custom integrations SOC 2 Type II compliance and encryption	Investigates customer issues across Stripe, Sentry, PostHog, GitHub, and Linear Resolves tickets within set permissions Follows up when linked issues ship Works in Help Scout or Fernand help desk Learns from past tickets and suggests reusable lessons Can launch Cursor cloud agent for fix proposals with GitHub
What makes it different	Captain AI learns from your help center and conversation history for intelligent responses Unified omnichannel inbox combining all messaging platforms and voice Trusted by 15,000+ businesses globally with 200,000+ self-hosted installations Affordable pricing starting free with pay-per-agent model and open source option	Investigates issues across systems instead of just answering from docs Provides engineering handoff with investigation already complete You control approval rules for each action type Responds with average first response time under 2 minutes
Free plan	Not given	Not given
Open source	Not given	Not given
Platforms	Not given	Not given
Public API	Not given	Not given
Community votes	0	0
DR (Domain Rating by Ahrefs)	76 −1 (down) since last check	11 no change since last check
Trust Flow (Majestic)	22	5
Citation Flow (Majestic)	46	17
Referring domains (Majestic)	2996	4

7 details filled in for both companies.

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