Chatwoot vs Chirpy

A side-by-side comparison built from both listings. Blank cells mean the company has not given that detail; we never guess.

Chatwoot compared with Chirpy
Detail	Chatwoot	Chirpy
What it does	AI-powered, open-source customer support platform	In-product feedback, roadmaps and changelogs for SaaS teams
Stage	Established	Not given
Founded	2016	Not given
Based in	US	AU
Pricing model	Freemium	Freemium
Pricing	Hacker: free (up to 2 agents, 500 conversations/month, live chat only); Startups: $19/agent/month (unlimited conversations, all channels, 300 Captain AI credits); Business: $39/agent/month (unlimited conversations, all channels, voice, 500 Captain AI credits); Enterprise: $99/agent/month (unlimited	Free: $0/month (25 feedback items/month, 1 team seat); Indie: $19/month (50 feedback items/month, unlimited team seats, 1 active nudge); Business: $99/month (500 feedback items/month, unlimited team seats, up to 10 active nudges). Prices in USD, billed monthly.
Key features	Omnichannel inbox for live chat, email, WhatsApp, social media and voice Captain AI agent that drafts replies and resolves routine questions AI copilot that writes reply drafts for agents Automation rules and scenarios to route and handle conversations AI-powered help center with multilingual support Customer data and unified profiles with conversation history Real-time analytics and performance reports Self-hosting with full code access and data ownership Webhooks and REST API for custom integrations SOC 2 Type II compliance and encryption	Text, voice and screen feedback collection Smart topics to organise feedback Public roadmap sharing Changelog publishing and tracking Feedback metrics and response tracking AI agent integration through MCP Private screen recordings and screenshots Feedback transcription and translation Team collaboration and discussions
What makes it different	Captain AI learns from your help center and conversation history for intelligent responses Unified omnichannel inbox combining all messaging platforms and voice Trusted by 15,000+ businesses globally with 200,000+ self-hosted installations Affordable pricing starting free with pay-per-agent model and open source option	Captures feedback with screen recordings and voice notes for full context Automatically groups related feedback into smart topics Lets users see your roadmap and progress in your product No per-user pricing - flat plan with feedback allowance Integrates with AI coding agents to help plan fixes
Free plan	Not given	Not given
Open source	Not given	Not given
Platforms	Not given	Not given
Public API	Not given	Not given
Community votes	0	0
DR (Domain Rating by Ahrefs)	76 −1 (down) since last check	2 no change since last check
Trust Flow (Majestic)	22	4
Citation Flow (Majestic)	46	15
Referring domains (Majestic)	2996	1

6 details filled in for both companies.

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