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Communication & Collaboration

SeamlessVoIP

Cloud contact center for growing teams with calling, routing and live analytics in one browser tab

Browser-based cloud contact center platform combining calling, IVR, queues, recording and live analytics without PBX hardware.

Overview

Screenshot of the SeamlessVoIP homepage

A look at seamlessvoip.com

SeamlessVoIP is a cloud contact center platform built in Nairobi that provides calling, routing, and live analytics in a single browser-based interface. The platform replaces traditional PBX systems with features including browser softphone calling, IVR and smart routing, call queues, recording and monitoring, live wallboard analytics, and CRM integration. Teams can go live in minutes without hardware installation, and supervisors can monitor calls and agents in real time. The platform is designed for growing teams and offers a 14-day free trial.

Feature notes

  • Browser softphone calling with mute, hold, DTMF and dialpad
  • IVR and smart routing with business hours and fallback rules
  • Call recording and monitoring with supervisor silent listening
  • Live wallboard showing agent status and queue depth
  • Warm and blind transfers with instant multi-party conferences
  • Shared phonebook with favorites and caller history
  • Callback scheduling and missed call queue management
  • Real-time analytics with call volumes and agent performance
  • Node.js and browser SDKs with REST API
  • Developer sandbox with free test extensions

Pricing

Pricing model: Freemium

Free 14-day trial with no card required. Paid plans: Basic Tier KES6,500/month (up to 3 agents), Elite Tier KES12,000/month (up to 6 agents), Enterprise Tier KES23,000/month (up to 12 agents). Outbound calls KES 3.00/min. One-time deployment KES 4,500. Airtime is prepaid.

FAQ

Do agents need any hardware or a desk phone?
No. SeamlessVoIP runs entirely in the browser, so a headset is all an agent needs. There is no PBX to install or maintain.
How quickly can we go live?
Most teams are taking calls the same day. You get your own subdomain, add agents, set up an IVR and queues, and you are live.
Can supervisors monitor live calls?
Yes. The live wallboard shows every agent's status and queue depth, and supervisors can silently listen in for coaching.
Are calls recorded?
Every call can be recorded and is searchable in call history alongside notes, dispositions and caller details.
How does billing work?
Simple per-agent pricing with a 14-day free trial. No setup fees, and you can add or remove seats as your team changes.

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