| What it does | Omnichannel AI customer support platform with live chat, ticketing, remote assistance, and voice & video calls
| Proactive customer success platform that detects customer friction and churn risk in real time
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| Stage | Not given
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| Founded | Not given
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| Based in | SG
| US
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| Pricing model | Freemium
| Freemium
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| Pricing | Not given
| Free plan available. Basic plan: $15/seat/month. Advanced plan: $30/seat/month. Enterprise plan: Custom pricing. Annual plans save 20%. Usage-based pricing available for WhatsApp, SMS, voice, and email channels.
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| Key features | - Unlimited conversations with no pay-per-use fees
- Real-time two-way auto-translation for global communication
- AI Copilot assistant with suggested replies
- Screen sharing and live annotation for remote assistance
- Multi-device sync across app, desktop, and web
- Audio and video calls for direct communication
- Knowledge base management with AI learning
- Conversation summaries and analytics reports
- Automated workflows and intelligent routing
- Open APIs and webhook support for custom integrations
| - Real-time churn risk alerts
- Behavioral signal monitoring of 50+ signals
- Session replay and recording
- Omnichannel engagement across WhatsApp, email, SMS, and voice
- Automated recovery workflows
- Support conversation friction detection
- Customer 360 view with consolidated signals
- Real-time frustration monitoring with rage click detection
- Autonomous engagement system
- One-click integrations with CRM and support tools
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| What makes it different | - No growth fees with unlimited conversations and chats for all plans
- Built-in real-time translation eliminates language barriers for global teams
- AI reduces support workload by freeing up to 80% of effort
- Remote assistance with screen sharing resolves complex issues in seconds
- Unified workspace combines support and team collaboration to reduce back-and-forth
| - Detects churn risk 3-6 months in advance with 85-92% accuracy
- Customers reduce churn by 25-46% on average by catching at-risk accounts early
- Recovers 75% of at-risk accounts automatically with autonomous engagement
- Real-time churn detection during live customer interactions
- No per-seat hidden fees with flexible conversation-based pricing
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| Free plan | Not given
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| Open source | Not given
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| Platforms | Not given
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| Public API | Not given
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| Community votes | 0 | 0 |
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| DR (Domain Rating by Ahrefs) | 60 ▲ +1 (up) since last check | 7 ▲ +1 (up) since last check |
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| Trust Flow (Majestic) | 34 | 5 |
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| Citation Flow (Majestic) | 36 | 20 |
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| Referring domains (Majestic) | 985 | 27 |
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