| What it does | AI support infrastructure for B2B teams built composable and API-first
| Omnichannel AI customer support platform with live chat, ticketing, remote assistance, and voice & video calls
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| Pricing model | Paid
| Freemium
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| Pricing | Foundation plan $45/user/month billed annually with 1,000 credits/month; Horizon plan $99/user/month billed annually with 2,500 credits/month; Frontier plan with custom pricing for larger organizations. 7-day free trial available with no credit card required.
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| Key features | - Ari AI agent for customer interactions
- Sidekick internal AI assistant
- Unified inbox for Slack, Teams, Discord, and email
- Workflow automation and auto-routing
- Insights for trend detection and analytics
- API-first architecture and GraphQL
- Help Center and knowledge base
- Lookup codebase integration powered by Cursor
| - Unlimited conversations with no pay-per-use fees
- Real-time two-way auto-translation for global communication
- AI Copilot assistant with suggested replies
- Screen sharing and live annotation for remote assistance
- Multi-device sync across app, desktop, and web
- Audio and video calls for direct communication
- Knowledge base management with AI learning
- Conversation summaries and analytics reports
- Automated workflows and intelligent routing
- Open APIs and webhook support for custom integrations
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| What makes it different | - Composable, API-first infrastructure allows building anything no-code or all-code
- Multiple AI agents orchestrated together with human control
- Designed and stress-tested by fast-growing teams
- Enterprise-level security built for everyone
| - No growth fees with unlimited conversations and chats for all plans
- Built-in real-time translation eliminates language barriers for global teams
- AI reduces support workload by freeing up to 80% of effort
- Remote assistance with screen sharing resolves complex issues in seconds
- Unified workspace combines support and team collaboration to reduce back-and-forth
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| Free plan | Not given
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| Open source | Not given
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| Platforms | Not given
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| Public API | Not given
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| Community votes | 0 | 0 |
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| DR (Domain Rating by Ahrefs) | 73 ▲ +1 (up) since last check | 60 ▲ +1 (up) since last check |
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| Trust Flow (Majestic) | 29 | 34 |
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| Citation Flow (Majestic) | 51 | 36 |
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| Referring domains (Majestic) | 3033 | 985 |
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