Help Scout vs Holly

A side-by-side comparison built from both listings. Blank cells mean the company has not given that detail; we never guess.

Help Scout compared with Holly
Detail	Help Scout	Holly
What it does	The AI-driven support platform for customer-first brands	AI support agent that investigates customer issues across connected systems and takes authorized actions in your help desk
Stage	Established	Startup
Founded	2011	2026
Based in	Not given	Not given
Pricing model	Freemium	Paid
Pricing	Not given	Starter: $199/month for up to 300 tickets investigated per month. Growth: $499/month for up to 1,000 tickets investigated per month. Enterprise: custom pricing.
Key features	Unified inbox across email, SMS, chat, and social channels AI agent that resolves customer requests AI drafting and reply assistance Customer analytics and insights Knowledge base and help center builder Live chat widget HIPAA compliance for healthcare Mobile app for support on the go	Investigates customer issues across Stripe, Sentry, PostHog, GitHub, and Linear Resolves tickets within set permissions Follows up when linked issues ship Works in Help Scout or Fernand help desk Learns from past tickets and suggests reusable lessons Can launch Cursor cloud agent for fix proposals with GitHub
What makes it different	Significantly lower cost than competitors 80% of customers stay for 4+ years Fully remote team across 115+ cities People-first approach treating customers as humans not tickets	Investigates issues across systems instead of just answering from docs Provides engineering handoff with investigation already complete You control approval rules for each action type Responds with average first response time under 2 minutes
Free plan	Not given	Not given
Open source	Not given	Not given
Platforms	Not given	Not given
Public API	Not given	Not given
Community votes	0	0
DR (Domain Rating by Ahrefs)	87 no change since last check	11 no change since last check
Trust Flow (Majestic)	38	5
Citation Flow (Majestic)	63	17
Referring domains (Majestic)	21583	4

6 details filled in for both companies.

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