Help Scout vs Chirpy

A side-by-side comparison built from both listings. Blank cells mean the company has not given that detail; we never guess.

Help Scout compared with Chirpy
Detail	Help Scout	Chirpy
What it does	The AI-driven support platform for customer-first brands	In-product feedback, roadmaps and changelogs for SaaS teams
Stage	Established	Not given
Founded	2011	Not given
Based in	Not given	AU
Pricing model	Freemium	Freemium
Pricing	Not given	Free: $0/month (25 feedback items/month, 1 team seat); Indie: $19/month (50 feedback items/month, unlimited team seats, 1 active nudge); Business: $99/month (500 feedback items/month, unlimited team seats, up to 10 active nudges). Prices in USD, billed monthly.
Key features	Unified inbox across email, SMS, chat, and social channels AI agent that resolves customer requests AI drafting and reply assistance Customer analytics and insights Knowledge base and help center builder Live chat widget HIPAA compliance for healthcare Mobile app for support on the go	Text, voice and screen feedback collection Smart topics to organise feedback Public roadmap sharing Changelog publishing and tracking Feedback metrics and response tracking AI agent integration through MCP Private screen recordings and screenshots Feedback transcription and translation Team collaboration and discussions
What makes it different	Significantly lower cost than competitors 80% of customers stay for 4+ years Fully remote team across 115+ cities People-first approach treating customers as humans not tickets	Captures feedback with screen recordings and voice notes for full context Automatically groups related feedback into smart topics Lets users see your roadmap and progress in your product No per-user pricing - flat plan with feedback allowance Integrates with AI coding agents to help plan fixes
Free plan	Not given	Not given
Open source	Not given	Not given
Platforms	Not given	Not given
Public API	Not given	Not given
Community votes	0	0
DR (Domain Rating by Ahrefs)	87 no change since last check	2 no change since last check
Trust Flow (Majestic)	38	4
Citation Flow (Majestic)	63	15
Referring domains (Majestic)	21583	1

4 details filled in for both companies.

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