Help Scout vs Chatwoot

A side-by-side comparison built from both listings. Blank cells mean the company has not given that detail; we never guess.

Help Scout compared with Chatwoot
Detail	Help Scout	Chatwoot
What it does	The AI-driven support platform for customer-first brands	AI-powered, open-source customer support platform
Stage	Established	Established
Founded	2011	2016
Based in	Not given	US
Pricing model	Freemium	Freemium
Pricing	Not given	Hacker: free (up to 2 agents, 500 conversations/month, live chat only); Startups: $19/agent/month (unlimited conversations, all channels, 300 Captain AI credits); Business: $39/agent/month (unlimited conversations, all channels, voice, 500 Captain AI credits); Enterprise: $99/agent/month (unlimited
Key features	Unified inbox across email, SMS, chat, and social channels AI agent that resolves customer requests AI drafting and reply assistance Customer analytics and insights Knowledge base and help center builder Live chat widget HIPAA compliance for healthcare Mobile app for support on the go	Omnichannel inbox for live chat, email, WhatsApp, social media and voice Captain AI agent that drafts replies and resolves routine questions AI copilot that writes reply drafts for agents Automation rules and scenarios to route and handle conversations AI-powered help center with multilingual support Customer data and unified profiles with conversation history Real-time analytics and performance reports Self-hosting with full code access and data ownership Webhooks and REST API for custom integrations SOC 2 Type II compliance and encryption
What makes it different	Significantly lower cost than competitors 80% of customers stay for 4+ years Fully remote team across 115+ cities People-first approach treating customers as humans not tickets	Captain AI learns from your help center and conversation history for intelligent responses Unified omnichannel inbox combining all messaging platforms and voice Trusted by 15,000+ businesses globally with 200,000+ self-hosted installations Affordable pricing starting free with pay-per-agent model and open source option
Free plan	Not given	Not given
Open source	Not given	Not given
Platforms	Not given	Not given
Public API	Not given	Not given
Community votes	0	0
DR (Domain Rating by Ahrefs)	87 no change since last check	76 −1 (down) since last check
Trust Flow (Majestic)	38	22
Citation Flow (Majestic)	63	46
Referring domains (Majestic)	21583	2996

6 details filled in for both companies.

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