| What it does | Customer service platform — powered by AI, designed for humans
| Website chatbot and multichannel AI customer support platform
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| Stage | Established
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| Founded | 2013
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| Based in | US
| SG
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| Pricing model | Paid
| Freemium
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| Pricing | Starter at $25/seat/month, Professional at $65/seat/month, Enterprise at $105/seat/month (billed annually with 24% discount). AI add-ons available including Autopilot starting at $0.05/conversation.
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| Key features | - Omnichannel communication (email, SMS, social, WhatsApp)
- Shared inbox and ticketing
- AI-powered automation
- Workflow automation with rules and macros
- Smart QA for automated quality assurance
- Smart CSAT for AI-inferred satisfaction tracking
- Knowledge base and help center
- 160+ integrations
- Live chat
- Analytics and reporting
| - Multi-channel deployment across website, WhatsApp, Telegram, LINE, Facebook, Instagram, Discord
- Human handoff with conversation context
- Bot Knowledge for answers grounded in documents
- Built-in helpdesk and ticket management
- Scheduled Agent Tasks for recurring work
- Commerce platform integration with real-time data
- Abuse Guard moderation and safety filters
- Sentry visitor analytics
- Pay-per-use pricing with hard spend caps
- Selectable AI models from model marketplace
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| What makes it different | - Handles complex, multi-team customer requests that other platforms escalate
- Full customer context and shared visibility across every team
- AI learns from each interaction to improve responses over time
- Built over ten years specifically for B2B complexity
- Unified platform prevents context loss across departments
| - No subscription fees, pay only for conversations used with hard spend caps and transparent per-token pricing
- Single AI assistant deployed across all channels from one platform
- Real-time integration with commerce platforms reads live orders and inventory
- Cost per resolved ticket under a dime
- Answers grounded in merchant's own documents and knowledge base
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| Free plan | Not given
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| Open source | Not given
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| Platforms | Not given
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| Public API | Not given
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| Community votes | 0 | 0 |
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| DR (Domain Rating by Ahrefs) | 82 ▲ +1 (up) since last check | 43 ● no change since last check |
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| Trust Flow (Majestic) | 40 | 4 |
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| Citation Flow (Majestic) | 54 | 24 |
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| Referring domains (Majestic) | 7246 | 21 |
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