| What it does | Customer service platform — powered by AI, designed for humans
| Content moderation using AI and human moderators
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| Stage | Established
| Not given
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| Founded | 2013
| 2023
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| Based in | US
| SK
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| Pricing model | Paid
| Freemium
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| Pricing | Starter at $25/seat/month, Professional at $65/seat/month, Enterprise at $105/seat/month (billed annually with 24% discount). AI add-ons available including Autopilot starting at $0.05/conversation.
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| Key features | - Omnichannel communication (email, SMS, social, WhatsApp)
- Shared inbox and ticketing
- AI-powered automation
- Workflow automation with rules and macros
- Smart QA for automated quality assurance
- Smart CSAT for AI-inferred satisfaction tracking
- Knowledge base and help center
- 160+ integrations
- Live chat
- Analytics and reporting
| - 24/7 AI-powered comment monitoring and automatic hiding of unwanted content
- Human moderation review for comments below 95% confidence threshold
- Customizable moderation rules for vulgar, offensive, sexual and brand-specific content
- Audience sentiment analysis and content performance insights
- Auto-likes and suggested replies for engagement automation
- Watchlist of top fans and haters
- Ads moderation for comment sections under advertisements
- Custom keyword blocking and filtering
- Native-speaker human moderators understanding context, slang and irony
- Fake account identification
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| What makes it different | - Handles complex, multi-team customer requests that other platforms escalate
- Full customer context and shared visibility across every team
- AI learns from each interaction to improve responses over time
- Built over ten years specifically for B2B complexity
- Unified platform prevents context loss across departments
| - 95% accuracy achieved through combination of AI and human judgment
- Save 30% of social media manager's time compared to manual moderation
- Reduces harmful comments from 21% to 10% while increasing total engagement
- Native-speaking moderators who understand cultural context and emerging threats
- Works across multiple social networks in multiple languages
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| Free plan | Not given
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| Open source | Not given
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| Platforms | Not given
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| Public API | Not given
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| Community votes | 0 | 0 |
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| DR (Domain Rating by Ahrefs) | 82 ▲ +1 (up) since last check | 29 ▲ +1 (up) since last check |
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| Trust Flow (Majestic) | 40 | 13 |
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| Citation Flow (Majestic) | 54 | 31 |
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| Referring domains (Majestic) | 7246 | 180 |
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