| What it does | Proactive customer success platform that detects customer friction and churn risk in real time
| Website chatbot and multichannel AI customer support platform
|
|---|
| Stage | Not given
| Not given
|
|---|
| Founded | Not given
| Not given
|
|---|
| Based in | US
| SG
|
|---|
| Pricing model | Freemium
| Freemium
|
|---|
| Pricing | Free plan available. Basic plan: $15/seat/month. Advanced plan: $30/seat/month. Enterprise plan: Custom pricing. Annual plans save 20%. Usage-based pricing available for WhatsApp, SMS, voice, and email channels.
| Not given
|
|---|
| Key features | - Real-time churn risk alerts
- Behavioral signal monitoring of 50+ signals
- Session replay and recording
- Omnichannel engagement across WhatsApp, email, SMS, and voice
- Automated recovery workflows
- Support conversation friction detection
- Customer 360 view with consolidated signals
- Real-time frustration monitoring with rage click detection
- Autonomous engagement system
- One-click integrations with CRM and support tools
| - Multi-channel deployment across website, WhatsApp, Telegram, LINE, Facebook, Instagram, Discord
- Human handoff with conversation context
- Bot Knowledge for answers grounded in documents
- Built-in helpdesk and ticket management
- Scheduled Agent Tasks for recurring work
- Commerce platform integration with real-time data
- Abuse Guard moderation and safety filters
- Sentry visitor analytics
- Pay-per-use pricing with hard spend caps
- Selectable AI models from model marketplace
|
|---|
| What makes it different | - Detects churn risk 3-6 months in advance with 85-92% accuracy
- Customers reduce churn by 25-46% on average by catching at-risk accounts early
- Recovers 75% of at-risk accounts automatically with autonomous engagement
- Real-time churn detection during live customer interactions
- No per-seat hidden fees with flexible conversation-based pricing
| - No subscription fees, pay only for conversations used with hard spend caps and transparent per-token pricing
- Single AI assistant deployed across all channels from one platform
- Real-time integration with commerce platforms reads live orders and inventory
- Cost per resolved ticket under a dime
- Answers grounded in merchant's own documents and knowledge base
|
|---|
| Free plan | Not given
| Not given
|
|---|
| Open source | Not given
| Not given
|
|---|
| Platforms | Not given
| Not given
|
|---|
| Public API | Not given
| Not given
|
|---|
| Community votes | 0 | 0 |
|---|
| DR (Domain Rating by Ahrefs) | 7 ▲ +1 (up) since last check | 43 ● no change since last check |
|---|
| Trust Flow (Majestic) | 5 | 4 |
|---|
| Citation Flow (Majestic) | 20 | 24 |
|---|
| Referring domains (Majestic) | 27 | 21 |
|---|
Cuoral
ProxyAI