| What it does | The AI Customer Support Platform for Every Business
| Website chatbot and multichannel AI customer support platform
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| Stage | Established
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| Founded | 2015
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| Based in | FR
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| Pricing model | Not given
| Freemium
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| Pricing | Free plan included forever, plus paid plans starting at $45/month (Mini), $95/month (Essentials), and $295/month (Plus). Enterprise plan available with custom pricing.
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| Key features | - Omnichannel inbox for email, WhatsApp, Messenger, Instagram, SMS and 8+ other channels
- AI Agent builder to train custom AI models on business data
- Shared inbox for team collaboration on customer conversations
- Built-in CRM to organize and manage customer data
- Knowledge base for customer self-service support
- Chat widget for website and mobile app support
- Workflow automation and chatbot builder with no-code interface
- Support analytics and team performance tracking
- White labeling and custom branding options
- 100+ integrations with third-party tools and services
| - Multi-channel deployment across website, WhatsApp, Telegram, LINE, Facebook, Instagram, Discord
- Human handoff with conversation context
- Bot Knowledge for answers grounded in documents
- Built-in helpdesk and ticket management
- Scheduled Agent Tasks for recurring work
- Commerce platform integration with real-time data
- Abuse Guard moderation and safety filters
- Sentry visitor analytics
- Pay-per-use pricing with hard spend caps
- Selectable AI models from model marketplace
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| What makes it different | - All-in-one platform combining chat, CRM, knowledge base, and AI agents in a single solution
- Flat pricing model with no per-conversation costs regardless of message volume
- 100% bootstrapped and self-funded with no venture capital influence
- Hugo AI agent trained on your business knowledge for autonomous support
- 14-day free trial with full access to all features, no credit card required
| - No subscription fees, pay only for conversations used with hard spend caps and transparent per-token pricing
- Single AI assistant deployed across all channels from one platform
- Real-time integration with commerce platforms reads live orders and inventory
- Cost per resolved ticket under a dime
- Answers grounded in merchant's own documents and knowledge base
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| Free plan | Not given
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| Open source | Not given
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| Platforms | Not given
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| Public API | Not given
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| Community votes | 0 | 0 |
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| DR (Domain Rating by Ahrefs) | 89 ● no change since last check | 43 ● no change since last check |
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| Trust Flow (Majestic) | 55 | 4 |
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| Citation Flow (Majestic) | 66 | 24 |
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| Referring domains (Majestic) | 16044 | 21 |
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