| What it does | The AI Customer Support Platform for Every Business
| On-call paging and alert escalation with repeating push notifications until acknowledged
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| Stage | Established
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| Founded | 2015
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| Based in | FR
| CA
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| Pricing model | Not given
| Freemium
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| Pricing | Free plan included forever, plus paid plans starting at $45/month (Mini), $95/month (Essentials), and $295/month (Plus). Enterprise plan available with custom pricing.
| Starter plan: Free forever with 3 pagers included, unlimited pages sent, repeating alerts, on-call schedules, escalation policies, iOS & Android apps, email fallback, REST API, and outgoing webhooks. Team plan: $6 USD/pager/month for additional pagers beyond the free 3. SMS & Voice add-on: +$3/pager
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| Key features | - Omnichannel inbox for email, WhatsApp, Messenger, Instagram, SMS and 8+ other channels
- AI Agent builder to train custom AI models on business data
- Shared inbox for team collaboration on customer conversations
- Built-in CRM to organize and manage customer data
- Knowledge base for customer self-service support
- Chat widget for website and mobile app support
- Workflow automation and chatbot builder with no-code interface
- Support analytics and team performance tracking
- White labeling and custom branding options
- 100+ integrations with third-party tools and services
| - On-call scheduling with flexible rotation intervals (weekly, biweekly, custom)
- Escalation policies with configurable delay steps
- Multi-channel delivery via push, email, SMS, and voice calls
- Apple Critical Alerts - bypasses silent mode and Do Not Disturb on iOS
- Native iOS and Android mobile apps
- REST API for programmatic page triggering
- iCal calendar integration for on-call schedules
- Maintenance windows for suppressing alerts during planned downtime
- Full audit trail with delivery timestamps and acknowledgement logs
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| What makes it different | - All-in-one platform combining chat, CRM, knowledge base, and AI agents in a single solution
- Flat pricing model with no per-conversation costs regardless of message volume
- 100% bootstrapped and self-funded with no venture capital influence
- Hugo AI agent trained on your business knowledge for autonomous support
- 14-day free trial with full access to all features, no credit card required
| - Free tier includes 3 pagers with all core features - no credit card required
- Simpler, more affordable alternative to PagerDuty and OpsGenie
- Built by DevOps professionals with 20+ years of experience
- No manual configuration required - feature-rich but simple to set up
- 99.9% uptime guarantee with servers across Canada and United States
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| Free plan | Not given
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| Open source | Not given
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| Platforms | Not given
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| Public API | Not given
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| Community votes | 0 | 0 |
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| DR (Domain Rating by Ahrefs) | 89 ● no change since last check | 3 ● no change since last check |
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| Trust Flow (Majestic) | 55 | 6 |
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| Citation Flow (Majestic) | 66 | 25 |
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| Referring domains (Majestic) | 16044 | 36 |
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PingParrot