| What it does | The AI Customer Support Platform for Every Business
| In-product feedback, roadmaps and changelogs for SaaS teams
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| Stage | Established
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| Founded | 2015
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| Based in | FR
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| Pricing model | Not given
| Freemium
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| Pricing | Free plan included forever, plus paid plans starting at $45/month (Mini), $95/month (Essentials), and $295/month (Plus). Enterprise plan available with custom pricing.
| Free: $0/month (25 feedback items/month, 1 team seat); Indie: $19/month (50 feedback items/month, unlimited team seats, 1 active nudge); Business: $99/month (500 feedback items/month, unlimited team seats, up to 10 active nudges). Prices in USD, billed monthly.
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| Key features | - Omnichannel inbox for email, WhatsApp, Messenger, Instagram, SMS and 8+ other channels
- AI Agent builder to train custom AI models on business data
- Shared inbox for team collaboration on customer conversations
- Built-in CRM to organize and manage customer data
- Knowledge base for customer self-service support
- Chat widget for website and mobile app support
- Workflow automation and chatbot builder with no-code interface
- Support analytics and team performance tracking
- White labeling and custom branding options
- 100+ integrations with third-party tools and services
| - Text, voice and screen feedback collection
- Smart topics to organise feedback
- Public roadmap sharing
- Changelog publishing and tracking
- Feedback metrics and response tracking
- AI agent integration through MCP
- Private screen recordings and screenshots
- Feedback transcription and translation
- Team collaboration and discussions
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| What makes it different | - All-in-one platform combining chat, CRM, knowledge base, and AI agents in a single solution
- Flat pricing model with no per-conversation costs regardless of message volume
- 100% bootstrapped and self-funded with no venture capital influence
- Hugo AI agent trained on your business knowledge for autonomous support
- 14-day free trial with full access to all features, no credit card required
| - Captures feedback with screen recordings and voice notes for full context
- Automatically groups related feedback into smart topics
- Lets users see your roadmap and progress in your product
- No per-user pricing - flat plan with feedback allowance
- Integrates with AI coding agents to help plan fixes
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| Free plan | Not given
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| Open source | Not given
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| Platforms | Not given
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| Public API | Not given
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| Community votes | 0 | 0 |
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| DR (Domain Rating by Ahrefs) | 89 ● no change since last check | 2 ● no change since last check |
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| Trust Flow (Majestic) | 55 | 4 |
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| Citation Flow (Majestic) | 66 | 15 |
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| Referring domains (Majestic) | 16044 | 1 |
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Chirpy