| What it does | AI-powered, open-source customer support platform
| Live chat, AI agent, voice, email — one platform, one login. All your customer tools in one place.
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| Stage | Established
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| Founded | 2016
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| Based in | US
| DE
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| Pricing model | Freemium
| Freemium
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| Pricing | Hacker: free (up to 2 agents, 500 conversations/month, live chat only); Startups: $19/agent/month (unlimited conversations, all channels, 300 Captain AI credits); Business: $39/agent/month (unlimited conversations, all channels, voice, 500 Captain AI credits); Enterprise: $99/agent/month (unlimited
| Basic: Free forever with 100 AI answers/month, 1 team member, 1 widget, 1 Vex AI chatbot. Starter: $23/month (billed $276 yearly), includes 2 team members and unlimited AI answers. Growth: $119/month (billed $1,428 yearly), includes 10 team members, 5 brands, 100,000 newsletter subscribers. Enterpri
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| Key features | - Omnichannel inbox for live chat, email, WhatsApp, social media and voice
- Captain AI agent that drafts replies and resolves routine questions
- AI copilot that writes reply drafts for agents
- Automation rules and scenarios to route and handle conversations
- AI-powered help center with multilingual support
- Customer data and unified profiles with conversation history
- Real-time analytics and performance reports
- Self-hosting with full code access and data ownership
- Webhooks and REST API for custom integrations
- SOC 2 Type II compliance and encryption
| - Vex AI Assistant resolves customer conversations autonomously in 100+ languages
- Unified inbox for live chat, email, WhatsApp, Messenger, Instagram and Telegram
- Voice AI that answers customer calls 24/7 from knowledge base
- Knowledge base for customer self-service and AI training
- Newsletter with drag-and-drop builder and automation flows
- Marketing automation for triggered banners and in-app messages
- Session replays AI-scored by importance
- Product tours for step-by-step user onboarding
- One-click integration with Shopify and WooCommerce
- EU data hosting in Frankfurt with GDPR compliance
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| What makes it different | - Captain AI learns from your help center and conversation history for intelligent responses
- Unified omnichannel inbox combining all messaging platforms and voice
- Trusted by 15,000+ businesses globally with 200,000+ self-hosted installations
- Affordable pricing starting free with pay-per-agent model and open source option
| - 17 tools bundled into one platform at a fraction of the price of competitors
- Setup in 5 minutes without requiring engineers
- AI learns your tone and business from website, docs and PDFs
- Pay-as-you-go AI usage with prepaid credits that never expire
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| Free plan | Not given
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| Open source | Not given
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| Platforms | Not given
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| Public API | Not given
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| Community votes | 0 | 0 |
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| DR (Domain Rating by Ahrefs) | 76 ▼ −1 (down) since last check | 28 ▼ −1 (down) since last check |
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| Trust Flow (Majestic) | 22 | 14 |
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| Citation Flow (Majestic) | 46 | 31 |
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| Referring domains (Majestic) | 2996 | 68 |
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