| What it does | AI-powered, open-source customer support platform
| Proactive customer success platform that detects customer friction and churn risk in real time
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| Stage | Established
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| Founded | 2016
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| Based in | US
| US
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| Pricing model | Freemium
| Freemium
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| Pricing | Hacker: free (up to 2 agents, 500 conversations/month, live chat only); Startups: $19/agent/month (unlimited conversations, all channels, 300 Captain AI credits); Business: $39/agent/month (unlimited conversations, all channels, voice, 500 Captain AI credits); Enterprise: $99/agent/month (unlimited
| Free plan available. Basic plan: $15/seat/month. Advanced plan: $30/seat/month. Enterprise plan: Custom pricing. Annual plans save 20%. Usage-based pricing available for WhatsApp, SMS, voice, and email channels.
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| Key features | - Omnichannel inbox for live chat, email, WhatsApp, social media and voice
- Captain AI agent that drafts replies and resolves routine questions
- AI copilot that writes reply drafts for agents
- Automation rules and scenarios to route and handle conversations
- AI-powered help center with multilingual support
- Customer data and unified profiles with conversation history
- Real-time analytics and performance reports
- Self-hosting with full code access and data ownership
- Webhooks and REST API for custom integrations
- SOC 2 Type II compliance and encryption
| - Real-time churn risk alerts
- Behavioral signal monitoring of 50+ signals
- Session replay and recording
- Omnichannel engagement across WhatsApp, email, SMS, and voice
- Automated recovery workflows
- Support conversation friction detection
- Customer 360 view with consolidated signals
- Real-time frustration monitoring with rage click detection
- Autonomous engagement system
- One-click integrations with CRM and support tools
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| What makes it different | - Captain AI learns from your help center and conversation history for intelligent responses
- Unified omnichannel inbox combining all messaging platforms and voice
- Trusted by 15,000+ businesses globally with 200,000+ self-hosted installations
- Affordable pricing starting free with pay-per-agent model and open source option
| - Detects churn risk 3-6 months in advance with 85-92% accuracy
- Customers reduce churn by 25-46% on average by catching at-risk accounts early
- Recovers 75% of at-risk accounts automatically with autonomous engagement
- Real-time churn detection during live customer interactions
- No per-seat hidden fees with flexible conversation-based pricing
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| Free plan | Not given
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| Open source | Not given
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| Platforms | Not given
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| Public API | Not given
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| Community votes | 0 | 0 |
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| DR (Domain Rating by Ahrefs) | 76 ▼ −1 (down) since last check | 7 ▲ +1 (up) since last check |
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| Trust Flow (Majestic) | 22 | 5 |
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| Citation Flow (Majestic) | 46 | 20 |
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| Referring domains (Majestic) | 2996 | 27 |
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