| What it does | Automated customer support powered by your own content
| On-call paging and alert escalation with repeating push notifications until acknowledged
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| Stage | Not given
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| Founded | Not given
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| Based in | US
| CA
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| Pricing model | Free trial
| Freemium
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| Pricing | Basic: $199/month (1,000 answers per month, 100 pages of knowledge, weekly re-imports, email support). Pro: $299/month (5,000 answers per month, 500 pages of knowledge, re-imports every 3 days, includes Insights, Connectors, Autopilot, Slack bot, WhatsApp, and API access). Growth: Contact for pricin
| Starter plan: Free forever with 3 pagers included, unlimited pages sent, repeating alerts, on-call schedules, escalation policies, iOS & Android apps, email fallback, REST API, and outgoing webhooks. Team plan: $6 USD/pager/month for additional pagers beyond the free 3. SMS & Voice add-on: +$3/pager
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| Key features | - Knowledge Vault: Create a secure knowledge base from website content and documents that powers AI responses
- Quick Citations: Every answer includes source links to the exact webpage or document where the information was found
- Insights: Dashboard showing customer questions grouped by topic, knowledge gaps, and complaints summarized
- Connectors: Integrate with Zendesk, Shopify, and Cal.com to enable assistant actions like ticket answering and appointment booking
- Autopilot: Ask questions in plain language to pull insights from your customer support data
- Slack bot: Get alerts and digests in Slack when customers hit common problems
- API access: Connect with Claude, Cursor, or build custom integrations over MCP
- WhatsApp integration: Message your assistant and receive alerts on your phone
| - On-call scheduling with flexible rotation intervals (weekly, biweekly, custom)
- Escalation policies with configurable delay steps
- Multi-channel delivery via push, email, SMS, and voice calls
- Apple Critical Alerts - bypasses silent mode and Do Not Disturb on iOS
- Native iOS and Android mobile apps
- REST API for programmatic page triggering
- iCal calendar integration for on-call schedules
- Maintenance windows for suppressing alerts during planned downtime
- Full audit trail with delivery timestamps and acknowledgement logs
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| What makes it different | - Reduce repetitive support questions by 80% in one week according to the site
- 50% cheaper than competitors with transparent flat-rate pricing
- One minute setup with instant AI support, no technical skills required
- Every answer backed by Quick Citations to verified sources for customer trust
- AI automatically identifies knowledge gaps and suggests article topics to fill them
| - Free tier includes 3 pagers with all core features - no credit card required
- Simpler, more affordable alternative to PagerDuty and OpsGenie
- Built by DevOps professionals with 20+ years of experience
- No manual configuration required - feature-rich but simple to set up
- 99.9% uptime guarantee with servers across Canada and United States
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| Free plan | Not given
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| Open source | Not given
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| Platforms | Not given
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| Public API | Not given
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| Community votes | 0 | 0 |
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| DR (Domain Rating by Ahrefs) | 19 ● no change since last check | 3 ● no change since last check |
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| Trust Flow (Majestic) | 18 | 6 |
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| Citation Flow (Majestic) | 21 | 25 |
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| Referring domains (Majestic) | 137 | 36 |
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Answer HQ
PingParrot