Segment · 0 tools
Customer service bots
Bots that answer customer questions, triage tickets and hand over to people, built for support teams and online businesses.
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Tools in this segment
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About Customer service bots
Customer service bots sit on a website, app or inbox and resolve questions on a company's behalf. Look at help-centre training, escalation to a human agent, helpdesk connections and the reporting dashboards that show resolution and deflection. Profiles here focus on deployment effort and measurable support outcomes.