Can the AI assistant modify my account?

No. The assistant has read-only access to your account data to help diagnose issues. It cannot make changes and will never ask for passwords or payment details.

How do I track my support request?

When you submit a request from /contact or the help button, you receive a ticket number by email. Use that number to reference your issue in replies.

What if I need help outside office hours?

You can submit a request at any time via the help button or /contact, and our team will respond during office hours: Mon-Fri 08:00-20:00 UTC.

How to get help and reach support

Access help articles and our AI assistant from any page, or contact our team via ticket or email during office hours.

Updated 3 October 2026

Help button on every page

Initiate a help query from the help button present on any page. You can search the help catalogue, interact with our AI assistant, or file a support request. When signed in, the assistant has read access to your account data—listings, orders, invoices, claims, notices—and can diagnose account state without modifying it. The assistant never requests passwords or card details.

Contacting the team

Submit a request via the help button or navigate to /contact. You will receive a ticket number by email. Our team responds by email; reply to that message to add further information or context.

Alternatively, write directly to launch@zinndigital.com.

Support is available during office hours: Mon-Fri 08:00-20:00 UTC.

Operator

This service is operated by Zinn Digital® Ltd, registered in the United Kingdom.

Questions people ask

Can the AI assistant modify my account?: No. The assistant has read-only access to your account data to help diagnose issues. It cannot make changes and will never ask for passwords or payment details.
How do I track my support request?: When you submit a request from /contact or the help button, you receive a ticket number by email. Use that number to reference your issue in replies.
What if I need help outside office hours?: You can submit a request at any time via the help button or /contact, and our team will respond during office hours: Mon-Fri 08:00-20:00 UTC.