| What it does | The AI-driven support platform for customer-first brands
| The AI Customer Support Platform for Every Business
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| Stage | Established
| Established
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| Founded | 2011
| 2015
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| Based in | Not given
| FR
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| Pricing model | freemium
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| Pricing | Not given
| Free plan included forever, plus paid plans starting at $45/month (Mini), $95/month (Essentials), and $295/month (Plus). Enterprise plan available with custom pricing.
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| Key features | - Unified inbox across email, SMS, chat, and social channels
- AI agent that resolves customer requests
- AI drafting and reply assistance
- Customer analytics and insights
- Knowledge base and help center builder
- Live chat widget
- HIPAA compliance for healthcare
- Mobile app for support on the go
| - Omnichannel inbox for email, WhatsApp, Messenger, Instagram, SMS and 8+ other channels
- AI Agent builder to train custom AI models on business data
- Shared inbox for team collaboration on customer conversations
- Built-in CRM to organize and manage customer data
- Knowledge base for customer self-service support
- Chat widget for website and mobile app support
- Workflow automation and chatbot builder with no-code interface
- Support analytics and team performance tracking
- White labeling and custom branding options
- 100+ integrations with third-party tools and services
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| What makes it different | - Significantly lower cost than competitors
- 80% of customers stay for 4+ years
- Fully remote team across 115+ cities
- People-first approach treating customers as humans not tickets
| - All-in-one platform combining chat, CRM, knowledge base, and AI agents in a single solution
- Flat pricing model with no per-conversation costs regardless of message volume
- 100% bootstrapped and self-funded with no venture capital influence
- Hugo AI agent trained on your business knowledge for autonomous support
- 14-day free trial with full access to all features, no credit card required
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| Free plan | Not given
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| Open source | Not given
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| Platforms | Not given
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| Public API | Not given
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| Community votes | 0 | 0 |
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| DR (Domain Rating by Ahrefs) | 87 ● no change since last check | 89 ● no change since last check |
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| Trust Flow (Majestic) | 38 | 55 |
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| Citation Flow (Majestic) | 63 | 66 |
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| Referring domains (Majestic) | 21583 | 16044 |
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